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CH
CVS Health
Shift Manager
Career Insights for Store Lead
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Scorecard
Based on New York data
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What they do
A Store Lead leads team of retail store sales associates and assists with management of store operations. Trains sales associates and organizes staff schedules and assignments. Resolves customer complaints. Oversees store merchandise inventory and displays, and monitors sales performance.
$40,068 / year median in New York
+9% projected growth
Job Description
Job Summary We are seeking an energetic and detail-oriented Shift Manager to lead our retail team through daily operations, ensuring a seamless shopping experience for our customers. In this pivotal role, you will oversee store activities during your shift, manage team performance, and uphold high standards of customer service. Your leadership will drive sales, optimize inventory management, and foster a positive environment that motivates staff to excel. This position offers an exciting opportunity to develop your management skills while making a tangible impact on store success. Responsibilities Lead and supervise the retail team during assigned shifts, ensuring smooth daily operations and excellent customer service. Oversee inventory control, stock replenishment, and merchandising to maintain attractive product displays and accurate stock levels. Manage cash handling procedures, POS (Point of Sale) systems, and cashiering activities with precision and integrity. Coordinate purchasing decisions, pricing strategies, and promotional activities to maximize sales performance. Conduct employee orientation, training & development sessions, and participate in interviewing potential candidates to build a strong team. Handle customer inquiries, resolve complaints promptly, and ensure a welcoming shopping environment. Monitor store metrics such as sales targets, budgeting, and retail math to meet operational goals efficiently. Skills Proven management experience in retail or similar customer-focused environments with supervising responsibilities. Strong leadership skills with the ability to motivate and develop team members effectively. Excellent communication skills in multiple languages or bilingual abilities are highly valued for diverse customer engagement. Skilled in negotiation, employee orientation, interviewing, recruiting, and payroll processing. Proficiency in inventory management systems, POS technology, bookkeeping, cash handling, and retail math. Experience with operational management tasks including budgeting, merchandising, stock control, pricing strategies, and marketing initiatives. Demonstrated organizational skills with attention to detail in cashiering, inventory control, and store management processes. Join our team as a Shift Manager where your leadership will inspire excellence every day! We are committed to fostering an inclusive environment that values innovation and teamwork—empowering you to grow your career while delivering exceptional service to our customers.