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NAPA Auto Parts - Hinerman Automotive INC.
Counter Sales Associate
Career Insights for Retail Sales Associate (General)
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Scorecard
Based on Pennsylvania data
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What they do
A Retail Sales Associate sells merchandise or products in a retail store. Provides information about store merchandise, assists customers with finding items and encourages sales.
$33,614 / year median in Pennsylvania
-5% projected decline
Job Description
Job Summary Join our dynamic team as a Counter Sales Associate, where you will be the friendly face and knowledgeable resource for customers seeking automotive parts, services, and solutions. This energetic role requires a proactive approach to customer service, a solid understanding of automotive repair and maintenance, and the ability to upsell products confidently. Your enthusiasm will help drive customer satisfaction, foster loyalty, and support our mission to deliver exceptional automotive care. Whether assisting with vehicle diagnostics, explaining repair options, or processing sales transactions, you'll play a vital role in ensuring every customer leaves informed and satisfied. Duties Greet customers warmly upon arrival and assess their automotive needs with active listening and expert guidance Provide detailed product information, recommend appropriate parts or services, and upsell additional offerings to maximize customer value Assist customers with vehicle diagnostics inquiries, service writing, and explaining repair procedures in clear terms Process sales transactions accurately using cash handling procedures while maintaining a balanced register Maintain organized inventory of automotive parts and supplies; ensure shelves are stocked and products are correctly labeled Support the team with automotive diagnostics knowledge and mechanical insights to enhance customer trust and satisfaction Qualifications Previous dealership experience or background in automotive service management highly preferred Strong knowledge of automotive repair including oil changes, brake repair, tire service, alignments, transmissions, suspension systems, diesel engines, shocks & struts, air brakes, and auto body work Experience in auto estimating and service writing to accurately prepare quotes and invoices Proven ability in upselling automotive products and services to meet sales goals Mechanical knowledge combined with mechanic experience or auto technician background is a plus Excellent customer service skills with a friendly attitude and clear communication abilities Familiarity with automotive diagnostics tools and procedures is advantageous Ability to handle cash transactions accurately while maintaining professionalism under pressure Knowledge of Gates Hydraulic hoses and fittings is a plus Join us to be part of an energetic team dedicated to delivering top-tier automotive solutions! Your expertise will help customers get back on the road safely while supporting our commitment to quality service. We value motivated individuals eager to grow their career in the fast-paced world of automotive parts sales.
Pay:
$16.50 - $20.50 per hourBenefits:
Health insurance Paid time off People with a criminal record are encouraged to applyExperience:
Automotive Parts Sales:
1 year (Preferred) Ability toCommute:
Waynesburg, PA 15370 (Required)Work Location:
In personBenefits
- Paid Time Off (PTO)
- Health Insurance
- Dental Insurance