Description At BW James, community is the heart of everything we do. It defines our values and drives our mission. Founded in 1948, BW James is a family-owned & operated boutique jewelry store headquartered in Cleveland, TN. With a small but dedicated team, we are committed to making a big (& sparkly) impact in everything we pursue. Job Summary BW James is seeking a friendly, dependable, and energetic Part-Time Sales & Showroom Associate to work alongside our sales team and support the day-to-day operations of our showroom. This role plays an important part in creating an exceptional customer experience while ensuring the showroom remains organized, polished, and running efficiently. The ideal candidate is personable, organized, detail-oriented, takes pride in their work and is willing to jump in wherever needed. Jewelry experience is not required—we will provide training and help you learn our products, processes, and standards. Additionally, you'll support general retail duties as needed, contributing to the overall success of our team. Essential Functions Customer Service & Sales Support Welcome customers and provide a warm, professional first impression. Assist the sales team throughout the customer experience, including helping locate merchandise, preparing jewelry for presentations, and providing support as needed. Learn and use the company's software and systems to accurately process customer checkouts and transactions while providing a welcoming experience. Accurately and thoughtfully package customer purchases in accordance with company procedures and brand standards, ensuring each purchase is presented with care and attention to detail. Answer incoming telephone calls professionally, assist with general inquiries, and direct calls to the appropriate team member. Help ensure customers feel welcomed and cared for while maintaining the company's high standards of customer service. Respond to customer concerns and challenging situations with patience, kindness, and professionalism, working to understand their needs and find an appropriate solution while maintaining a positive experience. Showroom & Merchandise Help maintain a clean, organized, and inviting showroom that reflects the company's brand standards. Assist with merchandising, display preparation, restocking, and organization of merchandise and supplies. Assist with opening and closing procedures and help ensure the showroom is properly prepared for the day. Clean customer jewelry and prepare merchandise for display or presentation according to company standards. Assist with setting up and preparing the store for events and special occasions as needed. Help maintain the overall appearance and presentation of the store, including seasonal decor, displays, and other details that contribute to an inviting customer experience. Operations & General Support Assist with shipping and receiving, including unpacking and organizing incoming merchandise, organizing related paperwork such as invoices, carefully packaging outgoing shipments, and preparing merchandise for transfers. Assist with receiving, organizing and coordinating customer jewelry repairs and related paperwork. Help maintain organized back-of-house areas and replenish store supplies as needed. Support other departments and team members as needed and assist with special projects and company initiatives. Handle jewelry and customer property with the highest level of care, responsibility and attention to detail. Qualifications & Expectations Previous experience in retail, customer service, hospitality, sales, or a similar environment is helpful but not required. Jewelry experience is not required; we are willing to train the right candidate. Must be professional, hardworking, organized, detail-oriented, proactive, and take pride in maintaining high standards of work. Must be comfortable working in a fast-paced, ever-changing small business environment, with the flexibility to adapt to shifting priorities, assist wherever needed, and remain productive during slower periods. Must be trustworthy and comfortable handling valuable merchandise and customer property with care and responsibility. Must be receptive to feedback and direction, with a positive attitude toward learning, improving, and developing new skills. Must be a team player who communicates effectively, builds positive and respectful relationships with customers and coworkers, and works well with a variety of personalities. Must be willing to participate in company events and appear in company photography, video, and social media content as needed. Schedule & Availability Must be available to work Saturdays. Saturday availability is an important requirement of this position. Must be reliable, punctual, and able to commit to a consistent part-time schedule and regular availability. Additional hours may be available during holidays, special events, promotions, and other particularly busy periods. Regular store hours are Tuesday-Friday, 11:00 AM-6:00 PM, and Saturday, 11:00 AM-4:00 PM. Employees are scheduled to arrive 30 minutes prior to opening and remain 30 minutes after closing to assist with opening and closing procedures. Employees may occasionally need to stay beyond scheduled hours to assist customers who are still in the store. Participation in scheduled team and one-on-one meetings is required. These meetings may occasionally require an earlier arrival time than the employee's regular schedule. Employees will be notified of meeting dates and any adjusted arrival times in advance. This is a part-time position offering approximately 13 hours per week.

Pay:

From $17.00 per hour

Benefits:

Employee discount

Work Location:

In person