Duties/Responsibilities:

Lapsed Account Recovery:

Proactively contact and engage with lapsed wholesale accounts to understand the reasons for inactivity and identify opportunities to re-establish business relationships. Develop and implement strategies to reactivate dormant accounts, including offering special promotions, introducing new products, and addressing past concerns. Maintain a detailed record of all interactions with lapsed accounts, tracking progress and outcomes. Analyze reasons for account lapses to identify trends and recommend process improvements.

Customer Service:

Serve as the primary point of contact for inbound customer inquiries via phone, email, and online chat. Provide prompt, accurate, and helpful responses to customer questions, concerns, and requests. Troubleshoot and resolve customer issues efficiently and effectively, escalating complex problems to the appropriate team members as needed. Process orders, returns, and exchanges accurately and in a timely manner. Maintain a thorough understanding of all of our brands, products, and services.

Sales Support:

Assist sales representatives with administrative tasks, such as preparing sales proposals, order entry, and tracking shipments. Provide support to sales team with marketing initiatives and programs Generate reports on customer service metrics and lapsed account recovery efforts. Identify opportunities to upsell and cross-sell products to existing customers. Job Requirements inside sales experience

Work Location:

In person