Job Title:

Guest Services/Front Desk Attendant Location:

202 W 300 S, La Verkin, UT 84745

Pay Rate:

$14.00 per hour

Schedule:

Weekdays, weekends, and morning availability preferred

Reports To:

Retail Manager Job Type:

On-site, part-time with potential to transition to full-time Company Overview Zion Canyon Hot Springs is an exciting new premier destination in Southern Utah, designed to provide an exceptional experience for all our guests. Featuring 32 natural hot spring pools, 16 WorldSprings-inspired pools, barrel saunas, cold dip pools, and much more, we are committed to creating a peaceful and rejuvenating sanctuary for our visitors. Zion Canyon Hot Springs will be a top-tier retreat that combines natural beauty and wellness. Position Summary The Guest Services/Front Desk Attendant is responsible for delivering outstanding customer service to guests from the moment they arrive. This position plays a key role in the overall guest experience, handling check-ins, reservations, guest inquiries, and various front desk operations. A successful candidate will be professional, friendly, detail-oriented, and able to thrive in a dynamic, fast-paced environment. Benefits Competitive hourly wage On-the-job training Employee discounts and access to resort amenities Opportunities for growth within the company Key Responsibilities Greet all guests warmly and professionally upon arrival. Manage check-in and check-out procedures efficiently. Process reservations, changes, and cancellations using the POS/reservation system. Provide information about resort amenities, services, and local attractions. Handle guest questions, concerns, and special requests with professionalism and care. Maintain a clean, organized, and welcoming front desk and lobby area. Communicate effectively with other departments to ensure a seamless guest experience. Operate the point-of-sale system for retail or admission-related transactions. Monitor guest access and wristband issuance for various amenities. Follow all company policies, procedures, and safety protocols. Other tasks as assigned. Qualifications High school diploma or equivalent required. Previous customer service, front desk, or hospitality experience preferred. Strong communication and interpersonal skills. Ability to multitask, stay organized, and manage time effectively. Comfortable using computer systems and POS software (training provided). Reliable, punctual, and detail oriented. Must be available to work weekdays, weekends, and evenings. Must be 16 years or older to apply. Must be 21 years or older to access the 21+ side of the property. Essential Physical Functions Must be able to stand and walk for extended periods at front desk, entry points, and guest service locations throughout the resort. Must be able to sit, stand, and transition between positions as operational needs require. Must be able to lift, carry, push, or pull items such as supplies, signage, or guest materials weighing up to 30 pounds . Requires the use of hands and arms for operating computers, phones, radios, and office equipment. Visual acuity sufficient to read screens, forms, schedules, and guest information. Auditory ability sufficient to communicate effectively with guests and staff in person and by phone. Standard Work Environment Conditions Employees may be required to work in environments that include: Indoor and outdoor resort settings Proximity to chlorine-treated pools, saltwater pools, and mineral hot springs pools Exposure to humidity, steam, moisture, and wet or slippery surfaces Variable temperatures, including heat from hot springs and outdoor sun exposure Exposure to cleaning agents, pool chemicals, and food service chemicals (role-dependent) High guest traffic, noise, and fast-paced service conditions How to

Apply:

Interested candidates should submit their resume or application to Zion Canyon Hot Springs outlining their availability and relevant experience.

Job Type:

Part-time Pay:

From $14.00 per hour

Benefits:

Employee discount Application Question(s): Weekends and holidays are our busiest times. Are you available to work most weekends and holidays?

Shift availability:

Day Shift (Preferred) Night Shift (Preferred)

Work Location:

In person