General Manager / Leader -

Cat's Critters Exotic Pet Store Location:

Norman, OK Job Type:

Up to Full-Time (30-40 hours/week)

Pay:

Based on experience, $14-$18, with opportunities for advancement Please apply if: you are 18+, have reliable transportation, are loyal, respectful, and hardworking, and LOVE animals About Us Cat's Critters is a locally owned exotic pet store known for high-quality care, ethical practices, and a welcoming, family-friendly atmosphere. We specialize in birds, reptiles, and small mammals, and we pride ourselves on providing excellent education, compassionate customer service, and above-and-beyond animal care. We're casually looking for a dependable, people-focused Manager who wants to grow with us and help elevate the store's daily operations. Position Overview This position supports the Owner and Management Team by running smooth daily operations, leading staff, maintaining store standards, and ensuring customers feel heard, supported, and excited about their pets. Animal knowledge is preferred, but management and leadership experience are the priority. Training is provided on our care systems and standards. This role is perfect for someone who has been a Key Holder in big-box pet retail or other customer-service-focused environments and is ready for a more meaningful, hands-on, higher-quality animal care setting. What You'll Do Lead and support the team during open hours; ensure daily task lists are completed correctly and efficiently Oversee store operations including opening/closing, cash handling, and customer flow Train new staff on customer service, store procedures, and daily care expectations Provide confident, friendly, above-and-beyond customer service Jump in with basic animal care as needed (watering, feeding, wellness checks — training provided!) Maintain a clean, safe, organized retail environment Help prevent mistakes, uphold high standards, and model a positive, calm leadership style Act as the go-to decision-maker when the owner is off-site Who You Are Trustworthy, reliable, and consistent Experienced in leading teams (Shift Lead, Manager-on-Duty, Key Holder, etc.) Comfortable holding others accountable in a respectful, clear way Friendly, great at communicating, and able to keep the store running smoothly Able to work weekends and some evenings Willing to learn our systems for animal care Calm under pressure, solutions-oriented, and able to redirect tasks without conflict Passionate about animals and people Experience Big-box retail or pet retail experience Customer-facing management experience Background with exotic pets, birds, or small animals Why Join Cat's Critters? A positive, supportive work environment A chance to grow Meaningful work in a store that values quality care, ethical practices, and education Consistent schedule and clear expectations Work directly with animals and customers in a fun, fast-paced setting

Pay:

$14.00 - $16.00 per hour Expected hours: 30.0 - 40.0 per week

Benefits:

Employee discount Flexible schedule Application Question(s): How long have you held a position of leadership or management of others? Do you have professional animal experience?

Education:

High school or equivalent (Required)

Experience:

Animal husbandry: 2 years (Required)

Leadership:

1 year (Required) Customer service: 2 years (Required) Shift availability: Day Shift (Required) Ability to

Commute:

Norman, OK 73069 (Required)

Work Location:

In person