Onsite Account Manager

ID 2026-104582

Category Marketing Location :

Address 13700

Oakland Avenue Posting Location :

City Highland Park Posting Location :

State/Province MI Posting Location :

Country US Location :

Postal Code 48203 Position Type Full-Time Remote NoOverview This position is responsible for maintaining and expanding relationships with existing customers. The onsite Account Manager (AM) assists in managing the customer account plan/budget, and communicating the needs and expectations of our customers. The AM understands Dialog Direct (a Qualfon company) competencies, ensures client satisfaction, understands the client's strategic direction, and how the Company can best continue to support the developed relationship. This position must confidently present solutions and resolutions to potential business concerns or issues. The AM may be involved with contract negotiations and State of the Business meetings with Executive management.

EQUAL OPPORTUNITY STATEMENT QUALFON

is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.

com/join-us - https:

//qualfon.com/join-us/ Responsibilities Identifies new or expanded opportunity and understand exactly what is involved with the requestWorks with Client Service Specialist(s) on day to day activities including but not limited to: inventory management, order challenges, project specifications, etc.

Understand how client budgets work in conjunction with how you should estimate a project, job or changeCommunicates project/job assumptions, timeline requirements and contributes to the client solution internally, as well as with the ClientConducts Start of Work Meetings as assignedMeets with clients or stakeholders to provide project/job status updates and business reviews as requiredCreates and maintains relationships within client organizationsProvides customer feedback to the organization regarding customer concerns, expectations and/or business problemsReviews project metrics to identify important trends with the internal departmental teamsHandles billing reviews, credit and/or billing disputesManages purchase orders and resolves any concerns regarding purchase orders or contractsConducts follow-up meetings and communications on the client's needs or concernsViews customer needs as an opportunity and not an inconvenienceUnderstands and adheres to

GMP, GDP, HIPAA

, Safety and Security GuidelinesAbility to research trends in client's industries and understands industry regulations/guidelinesTravel as required for client businessCreates customer account plans that meet company standardsAll other duties assigned Qualifications Bachelor degree preferably in businessMinimum of 2-4 years of experience in a related industryAccount management, e-commerce, and fulfillment experience is requiredAbove average communication skills (verbal and written)Excellent presentation skillsAbove-average interpersonal skillsAnalytical skills/detail-orientedMulti-tasking abilityExcellent organizational/time management skillsCreative problem-solving skillsProfessionalismDelegation/follow-up skillsAdvanced MS Office proficiency is requiredTeam player with a collaborative and positive attitudeAbility to create timelines and identify program risksDetailed oriented