A Product Support Engineer develops expertise in company products and provides technical support to customers. Supports technology installations, upgrades and maintenance, analyzes and resolves customer problems and provides ongoing technical support to customers. May assist with training new users of a technology product; creates product documentation.
Product Support Engineer
Konik - Saint Paul, MN, United States
Tagged:
Engineering
Product Support Engineer
Eagan, MN | $30 - 55/hr | Contract to Hire
Konik is partnering with a local engineering firm seeking to add a Product Support Engineer to join their team at an entry, senior or principal level. As a Product Support Engineer, you'll play a key role in making sureplex products and systems for the defense industry remain safe, reliable, maintainable, and cost-effective throughout their entire lifecycle. You'll influence design decisions, define maintenance strategies, and manage long-term risks like obsolescence—all while ensuring technical data and documentation are accurate, clear, and user-friendly.
This is a collaborative role w you'll work closely with engineers, technical writers, and program stakeholders to bridge the gap between design, sustainment, and the end user. If you are a mechanically inclined individual who enjoys working in an analytical, cross-functional setting supportingplex electromechanical products, you are encouraged to !
Product Support Engineer Responsibilities:
Perform logistics analyses to define spares, provisioning, and maintenance strategies.
Influence system andponent design for maintainability, reliability, and lifecycle cost efficiency.
Develop, review, and maintain CDRLs, provisioning files, and logistics support documentation.
Collaborate with engineering, publications, and cross-functional teams to ensure data integrity.
Monitor and address obsolescence risks (DMSMS) throughout program lifecycles.
Validate technical publications and Interactive Electronic Technical Manuals (IETM) for accuracy and usability.
Provide input for supportability, reliability, and safety analyses (LORA, FMECA, MTBF, MTTR, RAM).
Prepare and deliver sustainment metrics, dashboards, and lifecycle sustainment plans.
Support technical writers and artists in creating accurate maintenance manuals.
Participate in provisioning conferences, RCM reviews, and customer sustainment discussions.
Product Support Engineer Qualifications:
Bachelor's in Engineering, Physics, or related technical field.
Entry-level candidates with an engineering background will be considered; 3-7 years of experience for senior level; 8-12+ years of experience for principal level. Strong analytical, problem-solving, and data analysis skills; ideal prospects will have a strong mechanical inclination.
Experience with technical documentation review, provisioning data, sustainment planning, and developing procedures in secure settings.
Proficiency with Microsoft Office and collaboration platforms (Point, Teams).
Ideal candidate will have prior experience in a technical customer-facing role.
U.S. Person status required (ITARpliance required).
Defense, aerospace, or related industry experience is a plus.
Benefits:
Health & Dental Insurance
Minnesota Earned Sick & Safe Time
Overtime Eligibility
Weekly paychecks
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Konik is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with a disability, or any other protected class status.
Konik has been creating impactful relationships between technical talent and employers for more than 50 years. Konik has specialized in placing professional, qualified personnel in Minnesota and western Wisconsin businesses since its inception, and maintains a strongmitment to customer service.
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Compensation $30/hr - $55/hr
Salary Range $30 - $55
