TECHNICAL SALES SUPPORT

On-site -

Full-Time Location:

Garfield, Ohio Non-exempt

POSITION SUMMARY

Builds strong business relationships with customers while working closely with Outside Sales, Engineering, and other departments across the organization to provide coordinated support. This position manages customer inquiries and complaints, develops appropriate solutions, and follows through to ensure issues are resolved promptly and accurately. This position reports to the Inside Sales Manager.

ESSENTIAL FUNCTIONS

• Build and maintain strong, professional customer relationships.
• Answer incoming calls promptly and professionally.
• Stay informed on customer needs, product developments, and relevant sales trends.
• Continuously build and maintain knowledge of System Seals products, materials, applications, and capabilities.
• Read and interpret basic technical drawings, dimensions, tolerances, and part specifications.
• Cross-reference competitor part numbers, seal profiles, and product information.
• Verify inventory and raw-material availability before communicating delivery expectations.
• Prepare and provide accurate proposals and quotations in a timely manner.
• Create and maintain part records in the ERP system, including specifications, materials, dimensions, customer information, and supporting documentation.
• Accurately enter and maintain sales orders.
• Use customer portals to review and update order information, forecasts, delivery schedules, documentation, and other customer-specific requirements.
• Maintain blanket orders by following up with customers, confirming release requirements, and providing production with visibility into anticipated demand and delivery needs.
• Coordinate new-customer setup with accounting.
• Process job change requests when applicable.
• Track assigned projects and follow through to completion in alignment with customer expectations.

ESSENTIAL REQUIREMENTS

• Bachelor's degree preferred, or an equivalent combination of education and relevant experience.
• Experience in inside sales and/or account management within a manufacturing environment, including managing customer relationships, inquiries, quotations, and ongoing account needs.
• Demonstrated background in technical sales, with the ability to understand customer requirements, drawings and support technically complex products and applications.
• Proficiency in using ERP, CRM, and quality management systems to manage customer information, process orders, maintain accurate records, and support compliance requirements.
• Excellent written and verbal communication skills, with a strong ability to build and maintain positive customer relationships.

DESIRABLE REQUIREMENTS

• Ability and willingness to continuously expand technical knowledge of sealing products, applications, and solutions.
• Strong strategic planning and project management skills, with the ability to manage competing priorities and meet deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills, with the ability to interpret customer requirements, review order details, coordinate technical information, and develop practical solutions.
• Familiarity with ITAR regulations and experience supporting ITAR-controlled customers, products, and components.

KEY COMPETENCIES

Customer Focus:

Building strong customer relationships and delivering customer-centric solutions.

Instills Trust:

Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Communicates Effectively:

Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Cultivates Innovation:

Creating new and better ways for the organization to be successful.

Collaborates:

Building partnerships and working collaboratively with others to meet shared objectives.

Situational Adaptability:

Adapting approach and demeanor in real time to match the shifting demands of different situations.

Action Oriented:

Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Optimizes Work Processes:

Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

KEY PERFORMANCE EXPECTATIONS

: 1) Quote Response Time and 2) Number of order entry errors (RGA's)

PHYSICAL REQUIREMENTS

Sit [75%], Stand [25%], Lift/Carry [up to 25lbs], Walk, Bend, Stoop, Reach, Push, & Pull, as well as Finger/Hand dexterity. Safety attire required as necessary (glasses, safety-toed shoes, hearing protection).

TRAVEL:

Local customer visits may be required, as necessary. Anyone holding this position must be legally authorized to work in the country of employment. System Seals LLC is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected characteristic under applicable law. System Seals offers a drug-free work environment.

Job Type:

Full-time Pay:

$28.84 - $33.65 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Vision insurance

Experience:

Customer Service:

2 years (Preferred)

Work Location:

In person