THE COMPANY

Our client is a growing off-highway tire manufacturer serving agriculture, construction, forestry, industrial, mining, dealer, distributor, and equipment-related markets across North America. The company brings together established specialty tire brands and focuses on product performance, technical expertise, and customer-driven field support. THE JOB The Field Service Engineer will support off-highway tire performance in real-world applications through field evaluations, technical troubleshooting, product inspections, warranty support, reporting, and customer training. This is a hands-on technical role that blends field work, application engineering, customer support, and cross-functional collaboration with product management, design, quality, manufacturing, sales, distributors, and end customers. The role is based in Charlotte, NC and requires at least 50% travel across North America.

THE RESPONSIBILITIES

Conduct field investigations of off-highway tire products at customer, dealer, and distributor locations. Provide technical support to sales teams, OE partners, aftermarket distributors, and end customers. Evaluate tire use, maintenance conditions, product performance, and application fit. Troubleshoot customer concerns and help resolve technical product issues. Analyze field claims, test data, warranty findings, and product performance trends. Prepare clear technical reports and communicate findings to internal and external stakeholders. Identify product improvement opportunities and share feedback with product, design, quality, and manufacturing teams. Support competitive benchmark testing. Provide technical training for sales teams, customers, and distributors. Assist with customer satisfaction feedback and translate field insights into actionable recommendations.

THE QUALIFICATIONS

3+ years of relevant engineering, technical service, field service, or application support experience. Experience in off-highway tires, commercial vehicle tires, tire manufacturing, agriculture equipment, construction equipment, forestry equipment, mining, industrial equipment, or related heavy equipment applications. Associate's or bachelor's degree in engineering, agriculture, science, or a related technical field preferred. Strong mechanical aptitude and hands-on comfort with tires, wheels, and heavy equipment. Ability to inspect, evaluate, handle, and analyze tire and wheel assemblies in field environments. Strong data analysis and technical report writing skills. Ability to communicate technical information clearly to both technical and commercial audiences. Detail-oriented, organized, self-motivated, and comfortable working independently. Proficiency with Microsoft Office; data analysis tools are a plus. Ability to travel at least 50% across North America. Comfortable working in outdoor and industrial environments, including construction sites, mining operations, agricultural fields, and dealer workshops. Physical ability to handle heavy tires and wheel assemblies and use relevant field tools, including cutting and analysis tools when needed.

THE BENEFITS

$80,000-$100,000 base salary depending on experience Medical benefits High-impact technical role supporting product performance across North America. Opportunity to work with respected off-highway tire brands across agriculture, construction, forestry, industrial, and dealer markets. Strong exposure to product management, design, quality, manufacturing, sales, distributors, and customers. Field-based role for someone who enjoys hands-on troubleshooting and real-world application work. Opportunity to influence product improvement, warranty resolution, training, and customer satisfaction. Travel-based position with broad exposure to customers and applications across North America.

Pay:

$80,000.00 - $100,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

OTR/OHT Tire:

3 years (Required) Willingness to travel: 50% (Required)

Work Location:

Hybrid remote in Charlotte, NC 28217