Inside Sales and Customer Service Representative Mercury Excelum, Inc East Windsor, CT Job Details Full-time $22 - $28 an hour 9 hours ago Benefits Health insurance 401(k) Paid time off Qualifications Computer literacy Full Job Description Customer Service / Inside Sales Representative Mercury Excelum, Inc. - East Windsor, CT Full-Time | Monday-Friday | In Person Mercury Excelum is a family-owned window and door manufacturer serving professional dealers and customers throughout the Northeast. We're looking for a motivated, organized, and personable Customer Service / Inside Sales Representative to join our team in East Windsor. This is a hybrid customer service and sales-support position. You'll work directly with our customers to process orders, answer questions, solve problems, provide product and pricing information, and help identify opportunities to grow existing and prospective accounts. The ideal candidate is someone who enjoys building relationships, communicates confidently with customers, and is comfortable taking ownership of an issue or opportunity from start to finish. What You'll Do Serve as a primary point of contact for customers by phone and email Enter and process customer orders accurately Provide product information, pricing, lead times, and order updates Prepare and follow up on quotes and customer inquiries Develop relationships with existing customers and help identify opportunities for additional business Follow up with customers regarding potential orders and open opportunities Assist new customers with product information and the ordering process Work closely with outside sales representatives to support their accounts and territories Communicate with production, shipping, and other departments to coordinate customer needs Help resolve order discrepancies, service issues, and customer concerns Maintain accurate customer, order, and sales information in company systems Proactively follow up on outstanding customer needs rather than waiting for customers to call back What We're Looking For Strong communication and interpersonal skills A customer-first attitude with an interest in sales and relationship building Organized and detail-oriented Comfortable speaking with customers over the phone Able to manage multiple orders, questions, and priorities at the same time Willing to learn technical product information Comfortable discussing pricing and identifying sales opportunities Able to remain professional when handling difficult or frustrated customers Strong follow-through and a willingness to take ownership of problems Comfortable using computers and learning new software Previous experience in customer service, inside sales, order entry, manufacturing, building materials, windows and doors, or construction is helpful, but not required. We're willing to train the right person. About Mercury Excelum Mercury Excelum is a family-owned manufacturer of custom vinyl windows and doors with more than 70 years in business. We manufacture our products locally in East Windsor and serve professional dealers throughout Connecticut, Massachusetts, New York, and the surrounding Northeast. Because we're a relatively small company, this isn't a position where customer service and sales operate in separate worlds. You'll work closely with customers, sales, production, shipping, and management and have the opportunity to make a direct impact on both the customer experience and the growth of the company.

Job Type:

Full-time Schedule:

Monday-Friday Work Location:

In person -

East Windsor, CT Pay:

$22.00 - $28.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Health insurance Paid time off Application Question(s): Do you have experience in the building supply or manufacturing industry?

Experience:

Customer service or inside sales: 3 years (Preferred) Ability to

Commute:

East Windsor, CT 06088 (Preferred)

Work Location:

In person