Description We are looking for a Customer Success Specialist to join our team in Florida on a contract basis. This in-office role is centered on delivering a high-quality customer experience by supporting clients throughout the order lifecycle and serving as a key link between sales, service, and logistics. The position will help strengthen customer relationships, coordinate order activity, and ensure responsive communication across internal teams and external accounts.

Responsibilities:

• Build positive, long-term relationships with customers by providing attentive service and representing the company with strong attention to detail.
• Support post-sale customer needs by coordinating warranty assistance, answering service-related questions, and guiding clients to appropriate resources.
• Enter and manage customer account information in the company CRM and process sales orders, acknowledgements, and pro forma invoices with accuracy.
• Track open orders, confirm production lead times, and keep customers informed of shipment schedules or any changes affecting delivery.
• Partner with internal teams to address order delays, help prioritize urgent requests, and maintain a smooth fulfillment process.
• Record customer comments, concerns, and compliments in the appropriate system and escalate service issues to the right department when needed.
• Maintain warranty records and ensure related documentation is updated promptly and accurately.
• Assist with shipping coordination by preparing required documentation and helping arrange outbound deliveries based on customer expectations.
• Provide operational support for warehouse and inventory activities, including stock monitoring and periodic inventory counts as needed. Requirements
• Previous experience in customer success, customer service, sales support, or order administration within a fast-paced business environment.
• Strong written and verbal communication skills with the ability to interact effectively with customers and cross-functional teams.
• Proficiency with CRM platforms and business software used for account maintenance, order entry, and service tracking.
• Ability to manage multiple priorities, follow through on open items, and maintain accuracy in documentation and data entry.
• Experience handling inbound customer inquiries and resolving issues with a detail-focused, solutions-focused approach.
• Working knowledge of shipping coordination, billing support, or warranty administration is preferred.
• Solid computer skills and comfort learning internal systems, with attention to detail and strong organizational habits.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .