About Us Garage Door Partners and all its brands recognize its employees' vital role in the business's success. The Company aims to attract, train, and retain outstanding people at all levels and in all parts of the organization. The Company is committed to fair and equitable treatment of all employees and to policies and programs that allow employees to grow personally and professionally. About the Role We are looking for a high-energy, detail-driven Project Manager & Sales Support Specialist to join our garage door install team. In this role, you will help turn sales into successful installations by coordinating schedules, communicating with customers, supporting installers, tracking job details, and making sure every project moves smoothly from quote to completion. If you thrive in a fast-paced environment, enjoy solving problems, and love being the person who keeps everything organized, this role is for you. Responsibilities Manage the field technicians' schedules to ensure timely completion of projects according to job site readiness. Ensure that field technicians are fully executing and complying with their scope of work. Communicate any conflicts or revisions associated with the project to the Install Manager as soon as they become known. Promptly address incoming customer calls, ensuring urgency and offering second-level resolution to customer concerns. Diligently maintain comprehensive, accurate, and up-to-date information in the customer database. Reschedule, dispatch, and reallocate work assignments to field technicians according to their skill levels Work with the warehouse, sales team, and Install Manager when there are any special installation requirements. Coordinate any special timing requirements with the customer or any special needs such as pre-job, on-site safety meetings. Review the schedule as needed with the Construction Manager and the Salespeople. Candidate Requirements Minimum of 3+ years of experience in home improvement, in-home sales, residential services, or related sales environments. Strong working knowledge of Microsoft Office Suite Strong leadership and coaching skills with a passion for helping others succeed. Service Titan (preferred) Organization Time management Must be able to bend, climb, kneel, and stand for extended periods of time. Core Values At our company's core are the values that guide us daily: teamwork, respect, pride in our work, and continuous learning. Adherence to these values is key to the success of this role. These values serve as our compass, driving us toward excellence and ensuring that we create a culture of success and fulfilment.

Equal Opportunity Employer:

Our organization is committed to providing a workplace free from discrimination and harassment. We expect every company member to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve. Decisions related to hiring, compensation, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome. ADA Statement To perform the essential functions of this role, the employee must have the ability to sit, stand, squat, bend, lift, and climb for extended periods and clearly communicate with customers verbally over the phone or in person. While lifting heavy items may frequently be necessary, the company is committed to providing reasonable accommodations to qualified individuals with disabilities.

Pay:

From $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person