Customer Success Representative (2+ Years Exp) Blue Bear Plumbing

• 3.0 Norwell, MA Job Details Full-time $20
• $35 an hour 10 hours ago Benefits Paid training Disability insurance Health insurance Dental insurance 401(k) Paid time off 401(k) 5% Match Vision insurance 401(k) matching Flexible schedule Life insurance Qualifications Computer operation Managing customer accounts Interpersonal skills Managing clients in a customer support role Client interaction via phone calls Full Job Description Customer Service Hero (CSH)•Be the Hero Behind the Call!

At Blue Bear Plumbing, Heating, and Air, we do more than just fix problems—we rescue our customers when they're at their most vulnerable.

Imagine this:

a sewer backup at midnight, a gas leak, water pouring from ceilings, or no heat in the dead of winter—these are the moments when people need a hero. And that's you. We're looking for extraordinary Customer Service Representatives who can be the calm in the storm, the reassuring voice in a moment of chaos, and the key to turning someone's crisis into a solution. This is not just any job. You'll be setting the standard for how customers experience our company—you are the front line of our success, the first connection between panic and peace.

What You'll Do:

• Be the

Hero Customers Need:

When the phone rings, it's often a cry for help. You'll be the one who restores calm, takes control, and lets them know that everything's going to be alright—because Blue Bear is on the job.

• Flip the

Script:

You've got the ability to turn any difficult situation around with your poised and confident communication. No matter how tough the conversation, you'll make sure the customer leaves the call feeling confident and relieved.

• Drive Our Business Forward:

  You're not just the voice of calm—you're also the engine of our business. Every call you handle means you're directly impacting our revenue and growth. CSRs are the heartbeat of Blue Bear—your conversations lay the foundation for every success we achieve.

•

Create Your Own Success:

With a starting base pay of $20/hour, plus $1 for every booked call, your paycheck grows with every successful conversation. On top of that, we offer weekly booking rate incentives, so the more calls you book, the more money you make. Consider this an open checkbook—the harder you work, the bigger your reward. Your drive, hustle, and commitment determine your success.

What We're Looking For:

• 5

Years of CSR Experience:

You're seasoned. You've handled stressful calls, difficult conversations, and you've done it with grace and confidence. If you've worked in the plumbing or HVAC industry before, you'll be right in your element.

• Empathy +

Authority:

You've got the perfect balance of compassion and the ability to command a conversation. You're warm and understanding, but when the time comes to direct the dialogue, you know how to do it with authority.

• Problem-Solving Extraordinaire:

  You see every challenge as an opportunity to shine. Whether it's a frustrated customer or a complex situation, you know how to de-escalate and provide effective solutions.

•

Team Player Attitude:

At Blue Bear, we operate as a family. You'll work closely with your teammates to ensure every customer feels valued, heard, and supported. Why Blue Bear is

Different:

• Compensation that

Rewards:

Start at $20/hour base pay, plus $1 for every booked call. But that's not all—there's weekly booking rate incentives that mean the more calls you book, the more money you take home. You'll have the freedom to create the paycheck you want through the effort you put in.

• Join a Family, Not Just a

Team:

Our culture is family-oriented. We support each other, we celebrate each other's wins, and we grow together. At Blue Bear, you're not just another employee—you're a vital member of our tribe.

• Be the

Hero Every Day:

This is a role where you make a real impact on people's lives every single day. You'll go home knowing you helped people when they needed it most.

Showcase Your Skills:

If you're interested in this role, we don't just want to see your résumé—we want to see how you shine under pressure. Build a script that showcases your calm, authoritative, and compassionate approach. Here's the scenario: Mr. Smith, a father of 3, wakes up to a water heater flooding his basement. He's already late for work, and his wife is scrambling to get the kids ready for school—with no hot water and a flooded basement. Both Mr. and Mrs. Smith are stressed. Mr.

Smith has urgent questions:

• When will you be here?
• How much will this cost?
• Are you really going to show up?
• Can you clean up the water? If not, do you know someone who can?
• I need you here soon, but my children don't get on the bus until 8:30. Can you come after?
• My wife will be the point of contact—can she handle everything with your technicians? Why Choose Blue Bear Plumbing, Heating and Air Competitive pay
• $20/hr

Possibility of Earning Spiffs:

$1 for every call booked Weekly bonus for meeting average booking rate $2 for every outbound call booked

Medical Insurance:

health, dental, vision, life insurance, short-term and long-term disability. Work life balance

• Tiered PTO accrual days, with the opportunity to sell them back yearly 401k Plan with a 5% match Paid training events Our Core Values B rave E mpowered A ppreciative R eliable Key Sub Tasks You will need to learn the call script in order to sound professional and authentic when speaking with our customers.

Participate in training so that you grow and develop as a professional. Maintain and update our customer database with complete and accurate information. Maintain communication with dispatch and your manager. Maintain basic computer skills Having a happy and excited attitude

Pay:

$20.00

• $35.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Ability to

Relocate:

Norwell, MA 02061: Relocate before starting work (Required)

Work Location:

In person