Customer Experience & Business Development Service Advisor

At First Call Auto Care, we believe customer service is not a department. It's the entire business. We are not looking for someone to simply answer phones or schedule appointments. We are looking for someone who takes ownership when opportunities are missed. Someone who cares when a customer falls through the cracks. Someone who understands that every phone call matters. Every appointment matters. Every estimate matters. Every interaction matters. Our company is built on outrageous customer service, accountability, discipline, and doing things the right way. We operate at a high standard because average isn't acceptable here. If you are the type of person who naturally builds trust with people, communicates confidently, follows through relentlessly, and takes pride in creating exceptional customer experiences — keep reading. What This Role Actually Is This role combines customer service, relationship management, sales, and operational support. You will be one of the first impressions customers have of our company — both over the phone and in person. You'll interact with customers throughout the day by: Answering inbound phone calls Greeting customers in person Scheduling appointments Following up on estimates and declined work Checking in with customers after repairs Responding to texts and emails Assisting service advisors with customer communication Helping ensure no customer or opportunity falls through the cracks You'll also help strengthen customer relationships by: Building trust face-to-face Creating positive experiences from start to finish Helping customers feel informed and cared for Identifying missed opportunities for improvement Supporting the team in delivering an exceptional experience This is not a passive front desk role.

This role requires:

Initiative Confidence Emotional intelligence Strong communication skills Consistency Ownership Follow-through You must be comfortable speaking with people all day long — whether that's on the phone, through text and email, or face-to-face in the shop. What Success Looks Like You'll be measured by results — not by looking busy.

Success means:

Strong customer relationships Appointments scheduled Customers retained Declined work recovered Positive reviews generated Clear communication with customers and the team Customers feeling genuinely cared for The Right Person For This Role You might be a fit if: People naturally trust and like you You communicate confidently and professionally You enjoy interacting with people face-to-face You are highly organized You hate dropping the ball You take pride in follow-through You thrive in fast-paced environments You're competitive without being pushy You genuinely care about helping people You can handle pressure professionally You have strong phone and people skills Automotive experience is helpful, but not required. We can teach automotive. We cannot teach hunger, discipline, accountability, and genuine care for people. About First Call Auto Care Our mission is to be the leader in quality automotive repair by providing outrageous customer service with absolute integrity while offering motivation and respect for one another.

We believe in:

Going the extra mile Taking initiative Accepting responsibility Building positive relationships Continuing to learn Staying disciplined Operating with enthusiasm and integrity We are building something special, and we are intentional about who joins our team. This role has real growth potential for the right person as we continue to expand. Compensation & Benefits Competitive pay + performance incentives Paid time off Paid holidays Employee discounts Ongoing training and development Growth opportunities within the company

Pay:

$65,000.00 - $110,000.00 per year

Benefits:

401(k) matching Employee discount Health insurance Paid time off Professional development assistance Retirement plan

Work Location:

In person