A Business Development Specialist identifies new business opportunities and clients for a company, identifies new products, services and lines of business, and develops marketing and sales strategies to help grow a company's business. Collects and manages data on sales and business processes, does market research, and stays informed of industry trends and dynamics. Builds customer relationships and partnerships. Reports to a Business Development Manager or Director.
Service BDC Representative — Tom Masano Auto Group BMW of Reading | Tom Masano Ford-Lincoln | Tom Masano Mercedes-Benz |
Masano Auto Park Location:
Reading, PA About Us Tom Masano Auto Group is a four-rooftop dealership group serving the Reading, PA area, representing Mercedes-Benz, Ford-Lincoln, BMW, and our multi-brand Auto Park location. Our in-house Business Development Center (BDC) is the first point of contact for customers scheduling service — and a critical part of how we deliver a great ownership experience across all four brands. The Role We're looking for a Service BDC Representative to join our team. In this role, you'll be the friendly, efficient voice of our service departments — handling inbound calls and making outbound calls to schedule service appointments for customers across our Mercedes-Benz, Ford-Lincoln, BMW, and Auto Park locations. This is a high-volume, phone-first role where clear communication, organization, and a customer-first attitude make all the difference. What You'll Do Answer inbound calls from customers looking to schedule service appointments Make outbound calls for appointment reminders, follow-ups, declined service offers, and recall/campaign outreach Accurately schedule appointments across multiple dealership service departments and systems Ask the right questions to route customers to the correct service advisor or department Maintain detailed, accurate notes and appointment records Follow up on missed or unconfirmed appointments to reduce no-shows Represent the Tom Masano Auto Group brand professionally and courteously on every call Meet daily/weekly call volume and appointment-setting goals What We're Looking For Strong phone skills are a must — clear, confident, friendly communication is essential Comfortable in a fast-paced, multi-line call environment Excellent listening and organizational skills; comfortable multitasking between calls and scheduling systems Reliable, punctual, and team-oriented Basic computer proficiency (scheduling software, CRM, or DMS experience helpful) Prior BDC, call center, or automotive service experience is a plus , but not required — we'll train the right person High school diploma or equivalent Why Join Us Established, respected four-rooftop dealership group in the Reading, PA market Supportive team environment with clear training and growth path Competitive hourly pay plus performance incentives Full-time schedule with benefits Tom Masano Auto Group is an equal opportunity employer.
Pay:
$35,000.00 - $60,000.00 per year
Benefits:
401(k) matching Dental insurance Health insurance Life insurance Opportunities for advancement Paid training Vision insurance
