Welcome to Parametrics Medical! We are seeking a Customer Success Representative who enjoys taking care of people and takes pride in getting the details right. The ideal candidate is highly organized, exceptionally detail-oriented, an excellent communicator, and someone who naturally takes ownership of a task rather than waiting to be told what to do next. This person should be comfortable managing multiple priorities while maintaining a high level of accuracy and professionalism. They should have a natural ability to anticipate needs, remember important details, follow through on commitments, and make customers feel that they are receiving personalized, attentive service. Here's what you'll do: Answer the phone every time it rings. Have outstanding attention to detail and a strong commitment to accuracy. Communicate exceptionally well, both verbally and in writing. Have a genuine passion for helping people and creating a positive customer experience. Be highly organized and able to manage multiple customers, companies, and priorities at once. Assist with inventory management and be an expert on product and service availability. Demonstrate excellent follow-through and personal accountability. Be proactive and naturally inclined to anticipate what needs to happen next. Be comfortable answering a high volume of phone calls and managing email communication without sacrificing quality. Be resourceful and able to solve problems using good judgment. Be calm, patient, and professional when dealing with challenging or time-sensitive situations. Be comfortable working with confidential or sensitive information. Take pride in providing the level of service you would expect from a premium or luxury brand.

Must have qualifications:

• College degree or equivalent experience
• At least 1 year of customer service experience
• Strong communication and critical thinking skills
• MS Office and CRM experience Our ideal candidate:
• Is incredibly detail oriented
• Takes initiative and values accountability
• Takes pride in a personable written and verbal communication style
• Is warm, personable, polished, and professional
• Adjusts to change quickly and with ease and manages time effectively
• Is adaptable and able to learn the unique services, processes, and expectations of multiple businesses.
• Understands that small details can make a significant difference in the customer experience.

What we can offer you:

Small company environment with room for professional growth A history of growth and success over the past 18 years Rotating on-call opportunities with commensurate pay Healthcare covered by the company at 100% for the individual 401(k) Offices located in Leander (this is not a remote position)

Job Type:

Full-time Pay:

From $50,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Compensation Package:

Bonus opportunities

Education:

Bachelor's (Preferred)

Experience:

Customer service: 1 year (Required) Ability to

Commute:

Leander, TX 78641 (Required)

Work Location:

In person