Sales Administration Analyst#25-09772

$27.01 per hour

Lake Mary, FL

Onsite Job Description Sales Administration Analyst

Pay Rate:

$27/hour

Location:

Hybrid out of Lake Mary, FL (3 days onsite, 2 days WFH)

Schedule:

M-F, 9AM-6PM

EST, potential opportunity for OT

Assignment Length:

through 6/15/2026, potential for extension/conversion depending on performance, attendance and business need

Target Start Date:

12/15/2025

Benefits:

Paid weekly,

Health, Dental, Vision Responsibilities:

Serve as primary lead for internal/external customers for all Specialty Pharmacy/AIC/HS partnerships. Responsible for leading relationship and retention focus for existing strategic group portfolio. Works with Specialty Pharmacy/AIC/HS Representatives to gains sales insight and helps to drive organic sales growth and targeted goals. Project lead for efficient resolution of customer issues, on-boarding, EComm troubleshooting, account ordering, return goods, credit & rebills and contract & price loads. Ability to organize and lead individuals to collaborative solutions effectively communicating via phone and email with group administrators, CSD departments, buyers, and executives, as needed. Responsible for managing multiple group mailboxes, including creating and ensuring processes are maintained for superior customer service achievement. Assist and collaborate implementation meetings providing guidance and resolution for customer pain points across various departments. Assist and evaluate internal/external customer reporting for optimal strategic partnership growth and compliance. Engage as a primary SME with product and contract loads for Specialty Pharmacy/AIC/HS partnerships to ensure seamless and accurate transactions are achieved, including sales orders and target attainment. Essential Functions Assist customer with Windows based applications on-boarding, account management and issue resolution as Primary support.

Assist with internal & external customer communications via phone, email for efficient resolution.

Function as Specialty Pharmacy/AIC/HS groups SME for existing and potential new business growth.

Assist other departments as primary contact for all Specialty Pharmacy/AIC/HS group partnerships.

Process management and engagement for customer retention.

Communication outreach for existing partnerships optimization.

Ability to multi-task and troubleshoot ongoing requests managing multiple key partnerships. Candidates will be supporting either the Physical Engagement or Specialty Pharmacy areas

TOP NON-NEGOTIABLE SKILLS

Process Improvement Skills

Ability to learn and retain new detail as well as apply them quickly

Attention to detail

Team player Qualifications 3+ years customer service experience supporting inside or outside sales

Advanced Microsoft Suite knowledge (Excel, Outlook, Word, One Note), SharePoint, SAP, Business Objects, SalesForce, EComm platform support

Excellent phone and written presentation and communication skills required.

Demonstrated ability to problem solve individually and as a team setting

SAP experience is preferred but not required

Logistics experience

At least 2 years of Process Improvement experience

Professional demeanor

Strong administrative skills Education

High school diploma, bachelors preferred