Contract with ongoing need, opportunity for direct hire, fully onsite role
Pay Rate :
$41.00 - 44.00/hr. with benefit inclusions Job Summary We are seeking a Product Support Representative to provide advanced technical support for field teams, channel partners, and customers by diagnosing and resolving complex equipment issues. This role serves as a technical resource for product support, engineering, and quality teams while helping develop the diagnostic and customer support capabilities of channel partners. The ideal candidate will have a strong background in diesel engine systems, electrical diagnostics, and advanced troubleshooting, with experience supporting agricultural, heavy equipment, or OEM products. Responsibilities Lead the troubleshooting and resolution of complex product issues using established problem resolution processes, advanced diagnostic techniques, and available technical resources. Analyze technical data from multiple sources to identify root causes and drive effective corrective actions. Collaborate with engineering, quality, manufacturing, and cross-functional teams to resolve product performance and reliability concerns. Develop and document technical solutions, support materials, and service communications for field teams and channel partners. Provide technical guidance and mentorship to field service personnel and channel partners to strengthen diagnostic and customer support capabilities. Support the validation and implementation of production updates and engineering improvements. Assist with identifying, gathering, and coordinating parts required for product updates and corrective actions. Utilize technical diagnostic systems and proprietary software tools to evaluate equipment performance and troubleshoot failures. Travel periodically throughout the United States and Canada to support field issue resolution, machine updates, and technical investigations (approximately 10-20% travel). Maintain accurate documentation of findings, corrective actions, and technical recommendations. Years of Experience and Education Associate degree or higher in Electrical Engineering Technology, Diesel Power Technology, Manufacturing Engineering Technology, Technology Management, or a related technical discipline. Equivalent combination of education, technical training, and relevant work experience will be considered. Experience supporting diesel-powered equipment, agricultural equipment, heavy equipment, or related mobile machinery preferred. Recent graduates from Agricultural Technology, Diesel Technology, or similar technical programs are encouraged to apply. Prior experience as a dealership technician, OEM technician, field service technician, or product support technician is highly desirable. Skills Required Strong understanding of diesel engine diagnostics and troubleshooting. Experience diagnosing and repairing electrical systems and electronic controls. Knowledge of aftertreatment and emissions-related systems. Familiarity with battery electric vehicle (BEV) systems and technologies. Ability to interpret electrical schematics, wiring diagrams, and technical documentation. Experience using diagnostic tools, software applications, and electronic service systems. Strong analytical, problem-solving, and root cause investigation skills. Ability to analyze technical data and make informed recommendations. Effective written and verbal communication skills. Proficiency with Microsoft Office and Microsoft Teams. Ability to quickly learn and utilize proprietary diagnostic software and support applications. Experience supporting agricultural, construction, off-road, or heavy equipment products preferred. Strong customer service mindset with the ability to work effectively with field teams, dealers, and customers. #LI-MJ1 #INDOEM
