Bilingual Sales BDC Agent Harr Motor Group - 2.6 Worcester, MA Job Details Full-time $45,000 - $65,000 a year 2 hours ago Benefits Paid training Health insurance Paid time off Paid sick time Qualifications Customer communication Full Job Description Bilingual Sales BDC Agent New & Used Car Sales | Harr Motor Group About the Role As a Sales BDR, you'll be the first voice our customers hear, handling inbound and outbound leads by phone, text, and email, setting quality appointments, and delivering a customer experience that reflects Harr's standard of excellence. This is an office environment, phone-forward role with strong earning potential and real room to grow.

Position Details Department:

Business Development Center (BDC)

Reports To:

BDC Manager Schedule:

Full-time | Rotating schedule including some weekends

Compensation:

Hourly base + performance-based incentives

Location:

Worcester, MA Key Responsibilities Handle inbound and outbound calls, texts, and emails for Credit Express leads — in both English and Spanish — in a timely and professional manner Serve as the primary BDC point of contact for Spanish-speaking customers throughout the Worcester region Qualify customers by understanding their credit situation, vehicle needs, and timeline Set and confirm showroom appointments for the sales team Follow up with unsold or uncontacted leads according to BDC processes and cadences Log all customer interactions accurately in the CRM (DriveCentric) in English Assist teammates with Spanish-language customer communications as needed Meet or exceed weekly and monthly appointment and show rate targets Collaborate with Credit Express sales staff to ensure smooth handoffs and a seamless customer experience Maintain professionalism and empathy when working with customers in challenging financial situations Participate in team meetings, training sessions, and ongoing coaching What We're Looking For Bilingual team member, English and Spanish (verbal and writing) Handle inbound and outbound calls, texts, and emails for sales leads in a timely and professional manner Qualify customers by understanding their credit situation, vehicle needs, and timeline Set and confirm showroom appointments for the sales team Follow up with leads according to BDC processes and cadences Log all customer interactions accurately in the CRM (DriveCentric) Meet or exceed weekly and monthly appointment and show rate targets Collaborate with sales staff to ensure smooth handoffs and a seamless customer experience Maintain professionalism and empathy when working with customers in challenging financial situations Participate in team meetings, training sessions, and ongoing coaching What We Offer Competitive hourly base pay plus performance bonuses Paid time off: 1 week sick pay and 2 weeks vacation Paid training and ongoing development Clear path for growth within the BDC and across Harr Auto Group Health benefits and childcare reimbursement ($100/week)

Sign-on Bonus:

$500 after 90 days of employment $45,000-$65,000 depending on performance and experience