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IT Research Support Lead
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Insight Global
Wilmington, DE (In Person)
Full-Time
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Job Description
Job Description We are seeking an IT Research Support Lead responsible for the operational performance, reliability, and compliance of scientific applications supporting Preclinical and Translational Research. Acts as the primary IT owner and escalation point for laboratory systems, ensuring applications are stable, audit-ready, and aligned with research workflows. Partners with scientists, QA, infrastructure, cybersecurity, and vendors to deliver application support, manage projects and upgrades, oversee compliance activities, and drive continuous service improvement. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.
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Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements- 5+ years supporting scientific, laboratory, or research applications within pharmaceutical, biotechnology, or life sciences organizations.
- Hands-on experience with scientific platforms such as IDBS, Watson LIMS, Phoenix WinNonlin, or similar applications.
- Experience working in GxP-regulated environments, including Computer System Validation (CSV) and Quality Assurance processes.
- Experience managing application incidents, changes, support, implementations, upgrades, and remediation activities.
- Strong business analysis, requirements gathering, and stakeholder management skills.
- Experience coordinating with vendors and managing application support initiatives.
- Excellent communication skills and ability to work cross-functionally with Research, IT, and QA teams.
- Experience supporting Preclinical Research, Translational Research, DMPK, Toxicology, PK/PD, Biomarkers, or Research Informatics functions.
- Familiarity with laboratory systems, instrument software, and scientific data workflows.
- Experience with ServiceNow, CMDB management, and application lifecycle management.
- Understanding of integrations between laboratory systems, data platforms, and enterprise IT environments.
- Experience supporting data integrity, analytics, or AI-enabled research initiatives.
- PMP certification or demonstrated project management experience.