Senior Systems Analyst (ERP Support, AI Engineer, and Data Engineering)

Senior Systems Analyst (ERP Support, AI Engineer, and Data Engineering) The Information Technology Agency has an exciting opportunity for an analytical individual passionate about finding innovative solutions to the City's needs using information technology systems. The Senior Systems Analyst is responsible for supporting all City agencies, with defining system needs, assuring system integration, performing expert functional/technical maintenance and support, and project management. Additionally, this position will play an active role in the ongoing assessment of system needs and assist with future system implementations. The Senior Systems Analyst may be assigned to one of the

IT Agency's Divisions:

Systems, Applications, or Operations. The current vacancy is within the Applications division. The Ideal Candidate The ideal candidate will possess the following: Ability to easily articulate business needs. Ability to manage multiple priorities and deliver results in fast-paced, deadline-driven environments. Analyze and provide sound recommendations to improve the efficiency and effectiveness of overall system functionality. Takes pride and ownership when managing assigned projects, and foster and maintain effective working relationships with employees, City officials, outside agencies, and the general public. Additionally, the successful candidate will embody the qualities of a "Five Tool Player"

• Leader, Thinker, Communicator, Operator and Public Servant
• and the principles of the City's Customer Service Philosophy
• Empathy, Respect, and Problem Solving.

The following procedures will apply:

The Eligibility List will consist of both internal and external applicants who meet the qualifications and successfully complete any required selection processes. The hiring department has the discretion to consider internal applicants on the Eligibility List prior to considering external candidates on the Eligibility List. The City of Ontario reserves the right, if necessary, to accept only the first one hundred (100) applications from applicants that meet the qualification guidelines below. Completed applications will be reviewed and only qualified applicants whose qualifications best meet or exceed the requirements of the position and needs of the City will be invited to participate further in the selection process. Background Investigation All appointments to this position are subject to a satisfactory background investigation conducted by the Ontario Police Department. The background investigation will include the following: passing of a polygraph test and the successful completion of a post-offer medical exam (including drug screen). Candidates may be disqualified from further consideration during the background investigation for a variety of reasons including if they have: an excessive number of traffic citations and/or collisions; arrests and/or convictions; a history of illegal substance abuse; poor credit history (factors include bankruptcy, foreclosures, liens, repossessions, and recency); or thefts from a previous employer. For clarification of any of the above disqualifying reasons, please call the Police Department Background Unit at (909) 408-1820. The following list describes some areas that are covered in the background investigation: Your relatives, references, and acquaintances are asked to comment on your suitability for a career in law enforcement. The information supplied regarding your educational history is examined and verified. You must list a history of your residences. Your work history and experience are examined with regard to your dependability, relationships with fellow workers, trustworthiness, and general job performance. Military service records are subject to verification. The background investigation considers your management of personal finances (however, being in debt does not automatically disqualify you). Your criminal, driving, and insurance records are evaluated. Felony convictions will be grounds for disqualification from the selection process. The Information Technology Agency Our mission at the Information Technology Agency is to revolutionize business operations, pushing the boundaries of innovation to achieve exceptional outcomes. Every corner of City operations is touched by the transformative power of Information Technology, boosting efficiency and elevating customer service to new heights. 24/7, 365 days a year, we provide unwavering support for the technological solutions that drive the success of all City departments, including the bustling Ontario International Airport. Our information infrastructure forms the backbone of our operations, connecting networks, telecommunications, servers, computers, software, and the latest mobile and field equipment. Behind this cutting-edge technology stands a team fueled by integrity, professionalism, and an unyielding spirit of collaboration. Our commitment to delivering consistent and reliable IT services is the bedrock of our agency. Together, we're charting an exciting course towards a future where possibilities are limitless. Join us on this transformative journey as we embrace the challenges of the digital era and unleash the true potential of technology to shape a brighter tomorrow. The City of Ontario Information Technology Agency invites you to be a part of this inspiring journey! The City of Ontario is a dynamic leading community in the Inland Empire with a variety of full-time and part-time employment and volunteer opportunities. Ontario enjoys the reputation of being a progressive City which provides solid leadership to its citizens and to the business community. The City provides a full range of services to the community including, but not limited to: Police, Fire, Management Services, Community Life & Culture, Community Development, Economic Development, Public Works and the Ontario Municipal Utilities Company. The City's team is staffed with approximately 1,517 full-time equivalent diverse and talented employees who work to support a common goal of providing excellent service to the community. The City's vision for the future is very exciting, and we foresee tremendous growth within the years to come. We welcome you to view the City of Ontario's 2026 State of the City video by clicking on the link below as well as the other links to learn more about the

City:

State of the City The Ontario Plan Smart Ontario Downtown Ontario The essential functions typically performed by the Senior Systems Analyst include, but are not limited to, the following: Identifies improvements and enhancements to current systems based upon business requirements. Researches and develops recommendations for the implementation of new automated solutions. Tests new software releases, patches and updates; troubleshoots technical and functional problems. Provides guidance and support for a variety of citywide information technology systems and applications. Maintains and updates citywide information technology systems and applications through programming or the use of the system / application's administrative functions. Trains functional users in efficient application operation and report writing. Supports digital exchange of data across various information management systems. Manipulates and analyzes data from a database environment. Develops reports designed to address user specific needs for information. Prepares and maintains documentation of systems, programs, and projects to describe program development, logic, coding, and correction. Develops manuals describing installation and operating procedures for end users. Develops SQL statements, reports, and SQRs. Serves as project team leader; oversees major projects, prepares and maintains documentation of systems, programs, and projects. Mentors and trains lower level staff. May direct the work of technical and other support staff. Provides research, analysis, design, and problem resolution to determine and develop recommendations for best practice information systems solutions. Job responsibilities will require travel. Performs other related duties as assigned. Education Equivalent to a Bachelor's Degree from an accredited college or university in Computer Science, Information Technology, Public Administration, Business Administration, or a closely related field. Experience Three (3) years of experience supporting enterprise information management systems.

Desirable For IT Applications :

Experience working in the public sector and supporting systems for areas such as Finance, Human Resource Management, and Public Sector Innovation. Experience with system implementation as a project manager or in a senior technical role. Experience utilizing and supporting reporting tools such as BIRT and SAP Crystal Reports. Experience creating charts and dashboards utilizing data analysis tools such as PowerBI, Tableau and Sisense. Experience configuring, administering, and supporting modern cloud SAAS systems, such as Workday Human Capital Management, Payroll and Finance (full suite), Workday Adaptive Planning, Workday Extend and Workday Security. Experience utilizing and configuring integration tools such as FME Form and Flow. Experience utilizing databases including SQL and SQL programming. Experience utilizing and configuring cloud-based data warehousing solutions such as Snowflake. Experience with Data Engineering and Data Science techniques, including data pipeline creation, database design, and statistical analysis techniques. Experience utilizing and configuring AI solutions and technologies such as Generative AI (e.g. ChatGPT), SnowFlake Cortex, governance platforms (e.g. DarwinAI Govern), and Agentic AI orchestration frameworks. (e.g.

A2A, MCP

) Project management, information systems and/or programming related certificates.

For IT Systems:

Experience with designing and configuring enterprise networks (firewalls, routers, switches, wireless access points). Experience with managing enterprise telecom systems, call center technology, virtual infrastructure, automation, scripting, cloud service providers, cloud infrastructure, Microsoft Active Directory, and/or Microsoft 365. Experience with managing enterprise solutions including backup and recovery, identity and access management, infrastructure and service monitoring, and cybersecurity tools. Experience implementing, and managing Public Key Infrastructure (PKI) and digital certificate lifecycles. Network, Systems Administration, or Cybersecurity related certifications.

For IT Operations:

Experience with administering service desk solutions such as ServiceNow, Remedy, Jira, Zendesk. Manage projects and understanding of the project life cycle. Experience with analyzing help desk data to help improve performance. Experience managing VDI infrastructure. Special Requirements May be required to work any shift in a 24-hour/day, 7-day/week operation on a rotational basis including weekends and holidays. Ability to work overtime. How to Apply Apply online by clicking on the "Apply" link at the top of this announcement. If this is the first time applying for a position using governmentjobs.com, you will be prompted to create a new user account, otherwise, log in with your username and password. Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position. It is suggested that your application include the following: List any relevant experience and education that demonstrates that you qualify for the position. List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario). Separately list each position held, including different positions with the same employer. A resume may be attached to your application but will not substitute for the proper completion of your application. Applications that are not properly completed may be rejected.

NOTE:

Transcripts from colleges, universities or technical schools outside of the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. Failure to provide a transcript or credential evaluation report will result in your application being rejected and you will not be able to continue in the selection process for this position. Application Process Applicants are required to submit required certification(s) or other required documentation as outlined in the Qualifications Guideline section of this bulletin. Please use the attachment function found on the City's online application to attach copies of the requested certification(s) or other documentation. Failure to attach required documentation may result in the rejection of your application. Please contact the Human Resources/Risk Management Agency if you have any questions regarding the application process. Your application is the primary tool used to evaluate your job qualifications. It is important that your application show all the relevant education and experience you possess. Failure to complete these sections may result in the rejection of your application. Supplemental Questions To complete your application for this position, you may be prompted to respond to supplemental questions. This information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position. Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application. Please provide succinct, concise, descriptive, and detailed information for each question. If you have no experience, write "no experience" for the appropriate question. Email Notices Email is the primary way that the Human Resources/Risk Management or Hiring Department will communicate with you. Please check your email account (including the SPAM folder) on a regular basis for any emails related to the application or selection process. Emails from the City of Ontario will come from "@ontarioca.gov" or "governmentjobs.com." If you change your email address after submitting your application please visit governmentjobs.com and update your profile. Frequently Asked Questions If you have any additional questions regarding the application process, please refer to our Frequently Asked Questions page.