Service Advisor |

Job Overview Department:

Service Department Reports To:

Service Manager Classification:

Full-Time Schedule:

Monday-Friday Job Description The Service Advisor serves as the primary point of contact between customers and the Service Department. This role is responsible for delivering a professional, transparent, and trustworthy service experience while ensuring vehicles are properly maintained and repaired according to manufacturer and dealership standards. As a key representative of Barker Motor Company, the Service Advisor is expected to uphold the company's high standards of customer care, communication, and integrity. This position requires strong interpersonal skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. The Service Advisor must embrace the mission and vision of Barker Motor Company and bring those values to life through clear communication, accurate service recommendations, and consistent follow-through. Their work directly impacts customer safety, satisfaction, and long-term loyalty. The Service Advisor reports to the Service Manager and performs the following duties: Key Responsibilities Customer Experience & Communication Greet customers promptly and professionally upon arrival Listen carefully to customer concerns and accurately document vehicle issues Explain recommended services and repairs in a clear, honest, and understandable manner Obtain proper authorization before proceeding with repairs Provide regular updates to customers regarding vehicle status, timelines, and costs Service Department Coordination Open and close repair orders accurately and efficiently Coordinate with technicians to ensure proper diagnosis, repair prioritization, and completion Review completed work for accuracy and quality before vehicle delivery Schedule service appointments and manage workflow to support department efficiency Sales & Documentation Recommend manufacturer-required maintenance and dealership-approved services based on vehicle needs Accurately document all customer interactions, authorizations, and service recommendations Ensure all repair orders, invoices, and related documentation are complete and compliant General Responsibilities Maintain a clean, organized, and professional service drive and advisor work area Follow all dealership policies, safety procedures, and manufacturer guidelines Support team goals and assist with other duties as assigned by the Service Manager Works Directly With Service Manager Service Advisors Service Technicians Parts Department Customers Requirements While performing the duties of this job, the employee is regularly required to stand, walk, sit, talk, hear, and use hands to operate computers, phones, and office equipment. The employee must be able to work in a service drive and shop environment with exposure to vehicle noise, fumes, and varying temperatures. Strong communication and organizational skills are required, along with basic computer proficiency and the ability to learn dealership management systems. Prior automotive service experience is preferred but not required. A valid driver's license is required, along with the ability to safely operate customer and dealership vehicles as needed. Disclaimer The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. Employees may be required to perform duties outside of their normal responsibilities as business needs require.

Salary Range:

$50,000.00 - $65,000.00 per year Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Hands on Training Mon-Fri Schedule Sick Time Requirements While performing the duties of this job, the employee is regularly required to stand, walk, sit, talk, hear, and use hands to operate computers, phones, and office equipment. The employee must be able to work in a service drive and shop environment with exposure to vehicle noise, fumes, and varying temperatures. Strong communication and organizational skills are required, along with basic computer proficiency and the ability to learn dealership management systems. Prior automotive service experience is preferred but not required. A valid driver's license is required, along with the ability to safely operate customer and dealership vehicles as needed. Responsibilities Customer Experience & Communication Greet customers promptly and professionally upon arrival Listen carefully to customer concerns and accurately document vehicle issues Explain recommended services and repairs in a clear, honest, and understandable manner Obtain proper authorization before proceeding with repairs Provide regular updates to customers regarding vehicle status, timelines, and costs Service Department Coordination Open and close repair orders accurately and efficiently Coordinate with technicians to ensure proper diagnosis, repair prioritization, and completion Review completed work for accuracy and quality before vehicle delivery Schedule service appointments and manage workflow to support department efficiency Sales & Documentation Recommend manufacturer-required maintenance and dealership-approved services based on vehicle needs Accurately document all customer interactions, authorizations, and service recommendations Ensure all repair orders, invoices, and related documentation are complete and compliant General Responsibilities Maintain a clean, organized, and professional service drive and advisor work area Follow all dealership policies, safety procedures, and manufacturer guidelines Support team goals and assist with other duties as assigned by the Service Manager About Us Barker Motor Company is a renowned automotive leader dedicated to innovation and customer satisfaction. We foster a collaborative and supportive environment where every team member is valued. Join our dynamic team and drive your career forward with us!