What we need… The Application Specialist I provides exceptional front-line support to financial institution clients using COCC's banking technology solutions. In this role, you'll work hands-on with core banking systems and reporting tools while supporting mission-critical banking operations. You'll join a collaborative, knowledgeable support team that values learning, problem-solving, and client success—offering a strong foundation for long-term career growth in financial technology. What's in it for you… COCC offers a collaborative environment, career growth, and all the benefits you'd expect from an award-winning employer, including:

• Hybrid schedules and ample paid time off allowing you work/life balance and flexibility
• Customized training and onboarding to support you in your first year at COCC
• Robust employee development programs aligned with career pathing objectives
• Cutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggets
• Generous PTO offerings, benefits and competitive compensation
• On-site fitness centers, wellness incentives, and lifestyle spending accounts
• Tuition Reimbursement
• One-on-one career coaching
• DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
• Financial planning assistance with certified professionals
• Peer recognition programs What you'll do…
• Deliver high-quality client support across multiple communication channels
• Answers customer inquiries regarding system use and procedures
• Troubleshoot and resolve technical and application-related issues
• Research and document solutions while maintaining accurate case records
• Maintain service standards and ensure timely, effective resolutions
• Collaborate with team members and internal partners to enhance the client experience
• Continuously build product knowledge through training and hands-on learning What you'll bring…
• Bachelor's degree preferred but will consider appropriate work and/or certifications
• Minimum two years' banking experience, operations (back office) and/or branch preferred
• Strong customer service and problem-solving skills
• Ability to research, analyze, and clearly communicate technical information
• Experience supporting users in a technical or system-driven environment
• Attention to detail with excellent documentation and follow-up skills
• Comfort working in a fast-paced, client-facing support role
• Commitment to service excellence, collaboration, and continuous learning Salary Range for this role is $48,110K-$66,104K per year