Caregiver Supervisor (CCP Supervisor)

Oswego, IL | Full-Time About Us

Are you searching for a Purpose? PurposeCare is Bringing Healthcare Home, and we want you to join our family!

PurposeCare is a leading provider of home care and home health services across the Midwest. We are committed to helping individuals remain safe, independent, and supported in the place they call home.

Our teams make that possible every day by connecting clients with dependable caregivers and providing the operational support needed to deliver exceptional care.

Your Care is Our Purpose.

The Opportunity

PurposeCare is seeking an experienced Community Care Program (CCP) Supervisor to join our Oswego Private Pay team.

This is a great opportunity for someone with home care and Illinois Community Care Program experience who enjoys being at the center of client care, caregiver support, and daily agency operations.

As the CCP Supervisor, you'll play an important role in ensuring our clients receive reliable, high-quality services while supporting the caregivers who make that care possible. We're looking for someone who is organized, responsive, comfortable solving problems, and able to build strong relationships with clients, families, caregivers, and internal team members.

If you thrive in a fast-paced home care environment and enjoy making sure all the moving pieces come together, we'd love to meet you.

What You'll Do

In this role, you will: Help oversee the day-to-day coordination and delivery of services for Community Care Program clients

Build strong relationships with clients, families, caregivers, and agency partners

Support caregivers and help address scheduling, service, attendance, and performance concerns

Help ensure clients receive consistent, dependable care according to their service needs

Respond quickly and professionally when client or caregiver issues arise

Partner with agency leadership to resolve concerns and maintain strong client satisfaction

Assist with caregiver communication, coaching, and ongoing support

Maintain accurate documentation and help ensure compliance with program and agency requirements

Identify opportunities to strengthen processes, caregiver retention, and the overall client experience

Serve as a dependable resource for both clients and caregivers while helping the Oswego team continue to grow What We're Looking For Previous experience within the Illinois Community Care Program (CCP) or an in-home care setting required

Bilingual Spanish speaker required

Strong understanding of home care operations and the needs of older adults and individuals with disabilities

Demonstrated ability to lead, support, and communicate effectively with caregivers

Strong organizational, problem-solving, and conflict-resolution skills

Ability to prioritize multiple needs and remain responsive in a fast-paced environment

Excellent verbal and written communication skills

A client-focused mindset with the ability to handle challenging situations professionally and compassionately

Ability to work independently while collaborating closely with agency leadership

Proficiency with Microsoft Office, including Word and Excel, preferred

Reliable transportation

High school diploma or equivalent required

Legal authorization to work in Illinois Why PurposeCare?

As a growing company, we provide: Competitive compensation

A rewarding career where your work directly impacts clients, caregivers, and your community

Opportunities for continued growth and professional development

A collaborative team environment

Training and ongoing support

Opportunities for advancement across our growing organization and other PurposeCare locations Benefits

Our eligible PurposeCare team members have access to: Medical & Prescription Drug Plan

Telehealth

Dental

Vision

401(k)

Life Insurance

Short- and Long-Term Disability Insurance

Are you searching for a Purpose? PurposeCare is Bringing Healthcare Home, and we want you to join our family

PurposeCare is a leading provider of home care and home health services in the Midwest and provides home-based care services to more than 3,000 clients a month carefully coordinated to keep clients healthy and safe at home. With excellent caregivers and innovative technology, PurposeCare ensures that our most vulnerable are provided with the support necessary to live full lives in their community. Your Care is Our Purpose.

As a growing company we provide: A rewarding career making a difference, changing lives & communities

Schedule Flexibility

Ongoing growth, training & professional development

Mentor, on-call & referral programs

Opportunity to apply for positions at our other PurposeCare locations