Position:

Rental Assistance Program (RAP) Case Manager (Bilingual Required - English/Spanish)

Program:

CAB Homelessness Prevention & Interventions Services (HPIS) Department -

Rental Assistance Program Location:

Office located in Watsonville, CA, and will provide services/attend meetings throughout Santa Cruz County. May be required to work out of Santa Cruz Office twice a week.

Hours:

37-40 hours per week, may include occasional evenings or weekends

Salary:

$25.00 - $26.00 / per hour

Benefits:

Medical (employee share of cost depending on plan selected), vision, life, dental (employee pays half of dental) insurance, Retirement plan (401K plan after six months), 24 days annual leave to start, and 13 paid holidays per year.

Reports to:

HPIS Programs Coordinator Duties and Responsibilities Summary:

The Rental Assistance Program works with low-income families, seniors and those with disabilities in Santa Cruz County. Using a Housing First, low barrier approach, the Rental Assistance Case Manager conducts outreach and determines income and other eligibility criteria, processes rental assistance applications and intake documents, interacts with clients and landlords. The Case Manager offers and provides basic case management and financial literacy support to support long-term housing stability for clients. The Case Manager is responsible for entering client data to ensure program and contract reporting and compliance requirements are met. The program leads the South County Homelessness Prevention (SCHP) Collaborative, a network of housing, education, and legal services providers led by CAB—that assesses, prioritizes, and connects unhoused or housing-vulnerable households in South Santa Cruz County to evidence-based services and referrals that lead to positive, stable outcomes.

Duties Include:

Providing office support and outreach support, assessing varying client populations for eligibility according to program guidelines for the Rent Assistance to avoid eviction, applying casework skills to identify clients' strengths and needs, gathering information and managing assigned caseloads. Assist clients by providing information and referrals and developing housing and financial stability plans according to client choice. Joining reoccurring meetings and collaborating with SCHP partner agencies to coordinate client services. Provide health, Medi-Cal and CalFresh, information, referral, eligibility, and access assistance as needed by participants. Provide culturally appropriate services. Communicate effectively in both written and oral form (Spanish/English). Support the goals and standards of CAB and the Rental Assistance Program. Ability to offer trauma-informed care. Gather statistical information for reporting purposes. Perform data entry including the County's Homeless Management Information System (HMIS) data entry requirements. Participate in meetings and outreach events/activities as needed and assigned. Collaborate with partners for referrals and service coordination. Maintain accurate financial and program records using Microsoft Excel, HMIS, Teams, Word etc. Perform other duties as assigned.

Minimum Requirements:

Bilingual and biliterate (Spanish/English)

REQUIRED.

One year eligibility/case management experience (paid or volunteer)

REQUIRED.

Human/Social Services Coursework, A.A. or B.A. in Social Work or related field or equivalent experience preferred. Basic math and map reading skills and the ability to keep accurate records

REQUIRED.

Culturally competent and interested in working with diverse vulnerably housed persons. Commitment to non-judgmental, housing first service provision and empowering client choice. Strong initiative and willingness to pitch in as needed, Outstanding follow-through with tasks. Proficient computer skills (MS Office Suite and Outlook)

REQUIRED.

Ability to handle sensitive information in a confidential manner. Valid California driver license with an excellent driving record and an insured vehicle. Ability to sit, stand, bend, reach and routinely safely lift up to 25 pounds.

PREFERRED QUALIFICATIONS

Experience with HMIS. Some lived experience and/or training in motivational interviewing and trauma informed care preferred. Experience working with farm workers and/low-income persons. Knowledge and familiarity with the Santa Cruz County network of health, social service and related agencies. Experience working in a fast-paced environment, ability to engage in multiple concurrent projects. The hired candidate will adhere to CAB's standard of upholding the agency's mission, values and code of ethics through a commitment to confidentiality and communication. This position is funded in whole or in part through grant funding. Community Action Board of Santa Cruz County, Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and making employment decisions based on qualifications, merit, and organizational need. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, citizenship, age (40 and over), sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth, or related medical conditions, marital status, disability (physical or mental), medical condition, genetic information, military or veteran status, reproductive health decision making, or any other characteristic protected by applicable federal, state, or local law.

Pay:

$25.00 - $26.00 per hour Expected hours: 37.0 per week

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Language:

Spanish (Required)

License/Certification:

Drivers License (Required)

Work Location:

In person