Job ID:

1001373

Position Description Compensation :

$18.23 per hour Estimated #

Hours Per Week :

24

FLSA Status :

Nonexempt Salary Admin Plan :

OPS (part-time/temporary)

Job Summary:

The Case Manager is responsible for providing quality day-to-day case management activities within the parameters of the St. Pete Works (SPW) and St. Petersburg College Workforce program policies and procedures. This position provides complete organizational information and services to students and prospective students in single areas or across a number of disciplines. Coordinating academic support programs that may recruit or advise students for assigned programs; counseling students on standards of academic progress; reviewing documents and presentations. The Case Manager reports directly to the SPW Program management. The Case Manager position is located at the St. Petersburg College Midtown campus.

ESSENTIAL JOB FUNCTIONS

Monitor and record participants' progress to ensure that the goals and objectives are met to move clients toward economic self-sufficiency. Meet with assigned participants at least monthly to provide support and ensure compliance with SPW objectives. Effectively communicate program and service eligibility, process intakes, and assess client needs. Including processing support services tied to employment and training activities. Utilize assessment information to identify individual participants' unique barriers and develop effective, appropriate service and referral plans to support Participants' successful achievement of economic self-sufficiency. Work closely with the Workforce Navigator to support participants in obtaining and maintaining employment and participate in training, industry-recognized certificates, and academic degrees that best align with their occupational goals. Establish participants' case management files in the database and document/update client files daily in the database. Uphold case management standards as defined in the SPW Policy and Procedure Manual. Provide quality customer service, including conflict resolution. Assist clients in completing all required SPW documentation or documentation Attend scheduled case management and staff meetings. Attend scheduled participants' orientations Other duties as assigned.

Minimum Requirements:

Bachelor's Degree from an accredited university in related field is preferred with 1 year experience in case management and providing employment and training services, or Associates Degree plus 2 years' experience in case management and providing employment and training services. High Dipoma or Equivalent plus 3 years of experience in case management, and providing employment and training services.

KNOWLEDGE, SKILLS AND ABILITIES

Applicant should have at least one year experience working in the community. Must have good conflict resolution skills, ability to maintain confidentiality and demonstrate professional office etiquette and professional boundaries. Must be responsive, dependable, cooperative and patient. Must be adaptable, flexible, and open to process and program changes and engaged in program development. The applicant must be able to clearly communicate verbally and in writing. Ability to work effectively, independently or cooperatively with others. Recordkeeping principles and Customer service principles. The applicant must have strong computer skills with three plus years using Microsoft Office or similar software. Possess a valid driver's license.

Physical Abilities/Essential Functions:

Bending at the waist; Sitting for extended periods of time; operating a computer keyboard; Hearing, speaking, and comprehending information to exchange information; Seeing to read reports and data; Lifting medium objects generally less than 25 pounds; Ability to safely operate a motor vehicle; Occasional travel required.

Confidentiality:

This position will have knowledge of confidential personal information regarding others. The employee will be required to sign a Confidentiality Agreement and adhere to applicable standard.