Job Overview We are seeking a dedicated and compassionate Qualified Service Provider to join our team. In this role, you will be responsible for providing essential support and services to individuals in need, ensuring their well-being and enhancing their quality of life. The ideal candidate will possess strong communication skills, a keen ability for data entry, and a commitment to delivering exceptional service. Responsibilities Provide direct support to clients, assisting with daily living activities and personal care. Maintain accurate records through data entry, ensuring all client information is up-to-date and confidential. Communicate effectively with clients, families, and team members, demonstrating excellent phone etiquette. Conduct needs assessments and develop individualised service plans in collaboration with clients. Engage in upselling of additional services that may benefit clients based on their needs. Monitor client progress and report any changes or concerns to the appropriate personnel. Foster a positive environment by encouraging client participation in social and recreational activities. Requirements Proficiency in both English and Spanish is highly desirable; multilingual candidates are encouraged to apply. Strong communication skills with the ability to engage effectively with diverse populations. Excellent analysis skills to assess client needs and develop appropriate support strategies. Previous experience in a direct service role or similar position is advantageous but not mandatory. Ability to work independently as well as part of a team, demonstrating flexibility and adaptability in various situations. A commitment to maintaining confidentiality and adhering to ethical standards in all interactions. If you are passionate about making a difference in the lives of others and possess the necessary skills, we invite you to apply for this rewarding opportunity as a Direct Service Provider.