Department of Aging and Disability Services
3.9 Stamford, CT Job Details Full-time $82,454
$111,760 a year 1 day ago Qualifications Disability support services Long-term care regulations Experience working with individuals with disabilities Employee training Volunteer coordination program management Older adults Experience working with adults with disabilities Client advocacy in social work Public relations Customer complaint resolution Full Job Description Do you thrive on advocating for older adults and individuals with disabilities, ensuring they receive the least restrictive, most person‑centered care possible?

If so, apply today! The State of Connecticut, Department of Aging and Disability Services (ADS) is recruiting for a Regional Long Term Care Ombudsman .

HIGHLIGHTS LOCATION

Stamford, CT

POSITION NUMBER

00154436

SCHEDULE:

Full-time, 40 hours per week, Monday

Friday, Hybrid The Regional Long Term Care Ombudsperson will be required to travel throughout the state

WHAT WE CAN OFFER YOU

Visit our State Employee Benefits Overview page! Professional growth and development opportunities A healthy work/life balance to all employees

THE ROLE

This position will be accountable for providing advocacy services to represent the interests of and resolve problems for residents of long-term care facilities and serve as a focal point for advocacy related to long term services and supports and quality of care on behalf of individuals receiving long term services and supports.

MORE ABOUT THE AGENCY

The Mission of the Department of Aging and Disability Services is to maximize opportunities for the independence and well-being of people with disabilities and older adults in Connecticut. Our programs, policies and practices are designed to: Deliver aging and disability services responsive to the needs of Connecticut citizens; Provide leadership on aging and disability issues statewide; Provide and coordinate aging and disability programs and services in the areas of employment, education, independent living, accessibility and advocacy; Advocate for the rights of Connecticut residents with disabilities and older adults; Serve as a resource on aging and disability issues at the state level. Selection Plan

FOR ASSISTANCE IN APPLYING

Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Toolkit for additional support throughout the recruitment process.

BEFORE YOU APPLY

Meet Minimum Qualifications:

Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.

Educational Credits:

List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.

Resume Policy:

Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position.

This documentation may include:

a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.

Preferred Shift/Location:

Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.

Timely Submission:

All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing .

Salary Calculations :

For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.

Note :

The only way to apply to this posting is via the 'Apply' or 'Apply Online' buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY

Some email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your Personal Status Board regularly. For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select \"Update My Contact Information.\"

Referral Questions:

This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire's expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).

Prepare For An Interview:

Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression! Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks. The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

Note :

This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics. This employer may participate in E-Verify and will provide the federal government with your Form I-9 information to confirm work authorization.

QUESTIONS?

WE'RE

HERE TO HELP

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Anamaria Giangarra at Join the State of Connecticut and take your next career step with confidence!

PURPOSE OF JOB CLASS

(NATURE OF WORK) In the Department of Aging and Disability Services this class is accountable for providing advocacy services to represent the interests of and resolve problems for residents of long term care facilities and serve as a focal point for community advocacy on behalf of residents.

EXAMPLES OF DUTIES

Provides regional advocacy services for residents of long term care facilities in accordance with policies established by agency and State Long Term Care Ombudsperson; Identifies, investigates and resolves complaints made by or on behalf of residents of long term care facilities; Advocates on behalf of long term care residents to resolve problems; Represents residents' interests before governmental agencies and legislature in consultation with State Long Term Care Ombudsperson; Seeks administrative, legal and other remedies to protect residents' interests; Analyzes, comments on, monitors and supports public participation in development and implementation of federal, state and local laws related to long term care services; Directs activities of regional volunteer resident advocate program; Recruits, trains, assigns and supervises volunteer staff; Speaks before groups regarding volunteer services and program goals and objectives; Prepares and conducts public education programs and in-service training program for resident care staff; Maintains relationships with agencies which can assist residents; Supports development of resident and family councils; Directs or performs collection, management and analysis of program data and information to identify trends in residents' needs and issues where broader statewide program initiatives, advocacy or management are needed; Completes written evaluations of all cases; maintains records; Generates reports; Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Knowledge of the aging process; and ability to apply relevant state and federal laws, statutes and regulations; problems of the aged and/or disabled residing in community and long term care facilities; community resources and agencies dealing with problems of the elderly and disabled; training methods and techniques; volunteer management theory; public relations principles and practices; Considerable interpersonal skills; oral and written communication skills; Ability to negotiate problem resolutions for clients and assist clients to speak for their own interests; recruit, select, train, supervise and support volunteers and evaluate staff and volunteer performance; coordinate activities of a regional program; identify trends in client needs through review of program data and identify issues where broader program initiatives and advocacy are needed; provide training and technical assistance; Supervisory ability.

MINIMUM QUALIFICATIONS

GENERAL

EXPERIENCE

Six (6) years of professional experience providing services to the elderly or persons with disabilities.

MINIMUM QUALIFICATIONS

SPECIAL

EXPERIENCE

One (1) year of the General Experience must have been in the provision of advocacy services.

MINIMUM QUALIFICATIONS

SUBSTITUTIONS ALLOWED College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.

A Master's degree in counseling, gerontology, nursing or social work may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

Experience in community based long term services and support for older adults and persons with disabilities Experience in person centered care planning Experience with Level of Care advocacy and least restrictive environment Experience with Level of Care and Skilled Nursing Home discharge advocacy Experience with complaint investigation Experience gathering and analyzing information, and developing person-centered resolutions. Experience working independently while managing a geographic region, balancing competing priorities and coordinating responses to incidents and requests Experience with appeals and administrative hearings

SPECIAL REQUIREMENTS

Incumbents in this class are required to travel.

WORKING CONDITIONS

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