Housing Recovery Case Manager Location:

Spokane, Washington (Onsite/Travel Required)

Position Type:

Full-Time DSW Homes is seeking a Housing Recovery Case Manager to support residential housing recovery programs delivered on behalf of Spokane, Washington, supporting the implementation of Community Development Block Grant-Disaster Recovery funding in response to the 2023 Oregon Road and Gray Road wildfires. The Housing Recovery Case Manager serves as the primary point of contact for homeowners throughout the intake/application and rebuilding process. This position is responsible for guiding homeowners from program enrollment through construction completion by coordinating communication, collecting documentation, facilitating homeowner decisions, and ensuring each family remains informed and engaged throughout the recovery process. The ideal candidate is highly organized, customer-focused, and passionate about helping families navigate complex rebuilding projects. This role works closely with homeowners, client representatives, architects, utility providers, permitting agencies, and DSW's construction team to help ensure projects progress efficiently while delivering an exceptional homeowner experience. Job Functions Serve as the primary point of contact for an assigned portfolio of homeowners throughout the rebuilding process. Develop trusted relationships with homeowners by providing timely, accurate, and compassionate communication. Conduct homeowner intake meetings and explain program requirements, project milestones, construction timelines, and homeowner responsibilities. Maintain regular communication through phone calls, emails, text messages, virtual meetings, and in-person visits. Assist homeowners with required documentation, applications, approvals, and other program requirements. Coordinate homeowner meetings with DSW staff, client representatives, architects, engineers, and other project stakeholders. Track homeowner action items, required approvals, utility coordination, permitting milestones, and project progress. Coordinate with government agencies, nonprofit partners, utility providers, consultants, and other organizations to facilitate project delivery. Document homeowner communications, project updates, concerns, approvals, and key decisions within DSW's project management systems. Identify issues that may impact project schedules or homeowner satisfaction and work collaboratively with internal and external stakeholders to resolve them. Represent DSW professionally during homeowner meetings, community events, and client coordination meetings. Prepare homeowner correspondence, status reports, meeting summaries, and other program documentation. Support quality assurance reviews, audits, grant compliance activities, and project closeout documentation as required. Maintain complete, accurate, and organized electronic case files. Deliver exceptional customer service while maintaining confidentiality and professionalism at all times. Perform other duties as assigned. Education and Skill Requirements Bachelor's degree in public administration, business, communications, construction management, social work, urban planning, or a related field preferred. Equivalent combination of education and professional experience will be considered. Minimum of two (2) years of experience in case management, disaster recovery, affordable housing, construction administration, project coordination, customer service, or a related field. Excellent verbal and written communication skills with the ability to communicate effectively with homeowners, government agencies, nonprofit organizations, consultants, and internal project teams. Strong organizational and time management skills with the ability to manage multiple active homeowner cases simultaneously. Demonstrated ability to build trust, resolve conflicts, and provide exceptional customer service in a fast-paced environment. Ability to interpret and explain program requirements, project schedules, and construction milestones to homeowners in a clear and professional manner. Proficiency with Microsoft Office Suite (Outlook, Word, Excel, and Teams) and experience using CRM, case management, or project management software. Strong attention to detail and ability to maintain accurate electronic records and documentation. Ability to work independently while collaborating effectively with multidisciplinary teams. Valid Washington driver's license with the ability to travel regularly to project sites, homeowner meetings, and client offices. Preferred Qualifications Experience supporting federally funded disaster recovery or housing recovery programs. Experience working with local governments, nonprofit organizations, or public-sector clients. Familiarity with residential construction, permitting, utility coordination, inspections, or housing rehabilitation. Benefits $25 - $30 per hour. Employer paid health insurance. Paid time off. Paid holidays. Equal Employment Opportunity DSW Homes, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, marital status, or any other status protected by applicable law. Section 3 Employment Opportunity This position is a Section 3 eligible job opportunity. We strongly encourage applications from individuals who are low income and/or residents of Public Housing and/or recipients of a Section 8 voucher.

Pay:

$25.00 - $30.00 per hour

Benefits:

Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance People with a criminal record are encouraged to apply Application Question(s): This position requires regular travel throughout Spokane County and in-person meetings with homeowners. Are you able to meet this requirement? Briefly describe your experience in case management, housing programs, project coordination, construction administration or a related field. In 2-3 sentences, explain why you are interested in helping homeowners recover and rebuild following the 2023 Spokane wildfire disasters.

Education:

Bachelor's (Required)

Work Location:

In person