Overview The Case Manager / Engagement Specialist provides non-clinical and rehabilitative support services to adults and families experiencing mental health or substance use challenges. This role focuses on assertive outreach, client engagement, and barrier reduction. The goal is to help clients navigate community resources, decrease crisis episodes, and support long-term recovery and community stability.

Key Responsibilities Outreach and Engagement:

Establish trusting relationships with clients through face-to-face, telephone, or community-based outreach.

Case Management:

Deliver comprehensive case management services, assisting clients in accessing ongoing medical, psychiatric, and social services.

Resource Navigation:

Help individuals navigate local Illinois social safety nets, housing, food assistance, and behavioral health treatment programs.

Crisis Support:

Participate in team-based or community responses to individuals experiencing acute mental health stressors, assisting with de-escalation and supportive interventions.

Care Coordination:

Collaborate closely with a multidisciplinary team including counselors, nurses, psychiatric providers, and external partners.

Documentation:

Ensure accurate and timely completion of clinical and administrative documentation in the Electronic Health Record (EHR) system within agency timeframes.

Advocacy:

Serve as an advocate and mentor for clients, empowering them to actively participate in their own treatment and recovery plans.

Qualifications & Requirements Education:

Bachelor's degree in Social Work, Psychology, Counseling, or a closely related human services field preferred; minimum qualifications as a Mental Health Professional (MHP) per Illinois Department of Human Services Rule 132.

Experience:

1 to 2 years of experience working in behavioral health, social services, or crisis intervention preferred. Lived experience in mental health or substance use recovery is a welcomed asset for certain peer-integrated tracks.

Certifications:

Valid Illinois driver's license, reliable personal transportation, and proof of auto insurance required for community visits. Ability or willingness to obtain a Certified Recovery Support Specialist (CRSS) credential if designated.

Skills:

Strong interpersonal and active listening skills; working knowledge of local Illinois community resources; basic proficiency with electronic health records and Microsoft Office.

Pay:

From $30.00 per hour Expected hours: No more than 40.0 per week

Benefits:

Dental insurance Flexible schedule Health insurance Life insurance Vision insurance

Work Location:

In person