General Statement of Duties Provides supportive functions for social services programs. Duties vary by assignment and may include a combination of clerical work, fieldwork, transportation, customer service, and benefits eligibility functions. Delivers timely and effective work that advances Henrico's commitment to resident well-being, independence, and stability. Exercises independent judgement, discretion, initiative, tact, courtesy, and discretion with program participants, families, children, and the general public. Essential Duties The case aide is responsible for assisting in the day-to-day tasks to ensure that case management services in benefits programs are provided in a timely, effective manner. The case aide is required to maintain a flexible, organized and efficient work schedule and is subject to work extended hours and possibly weekends. Employees in this role must exercise independent judgement, discretion, and initiative in completing assignments as well as considerable tact, courtesy, and discretion with program participants, families, children, and the general public.

Essential Duties Program duties:

• Office-based responsibilities:
• Assist clients in completing forms and applications for benefits.
• Contacts clients for requested/needed information and responds to routine questions in person, e-mail or by telephone
• Refer clients to appropriate social services and resources.
• Works in various systems & databases to conduct searches for information for initial applications, renewals, and re-certification and/or update information for the agency's SNAP, Medicaid, TANF, childcare, energy assistance, PIPP, cooling assistance, heating assistance, and crisis assistance programs.
• Performs clerical duties such as scheduling appointments, creating and mailing letters, managing reports and scanning/uploading information to client electronic files.
• Supports case management activities by maintaining accurate records & documentation
• Attends unit, division and agency meetings and trainings
• Other opportunities:
• Participate in community events to share information about public benefits programs and facilitate applications and process case-related paperwork.
• Performs other related duties as required.
• Participate in emergency shelter duty operations if shelters are activated by the County Manager.

Additional Information May require a valid driver's license to perform assigned duties at various locations.

Important:

Communications regarding your application will come from recruitment@henrico.gov and notifications@henrico.avature.net (our applicant tracking system). Please add both addresses to your safe sender list and check your spam or junk folder regularly. State or Federal Funding Clause This agreement and the continuation of this position are contingent upon the availability of specific special revenue funds. Minimum Requirements High school Diploma, and one (1) year administrative/customer service experience, preferably in human services, social services, or related field; OR, any equivalent combination of experience and training which provides the required knowledge, skills and abilities. Background Check Disclosure Applicants considered for employment must successfully complete the following background investigations/tests: Federal Bureau of Investigation (FBI) Criminal History Investigation State Police Criminal History Investigation Child Protective Services (CPS) Investigation (Dept. of Social Services, JRJDC, Juvenile Detention Home) Benefits At Henrico County, we prioritize your well-being with medical, dental, life, and disability insurance, plus flexible spending accounts and voluntary benefits. Enjoy generous leave options, including parental, bereavement, and wellness leave, along with 13 paid holidays annually. Invest in your future with Virginia Retirement System benefits and 457 deferred compensation.

Visit our website:

https://henrico.gov/hr/benefits-for-employees/ to learn more! EEO Statement The County seeks to hire the best-qualified applicants available for each position vacancy, without regard to race, color, religion, national origin, pregnancy, childbirth or related medical conditions (including lactation), age, marital status, disability, sexual orientation, gender identity, or military status, status as an organ donor, or any other characteristic protected by law (except where such is a bona fide occupational qualification).