HOUSING SPECIALIST SUMMARY

The Housing Specialist is responsible for administering the Authority Housing Choice Vouchers (HCV), Mainstream Vouchers, Single Room Occupancy (SRO), Project Based Vouchers, FYI vouchers, and Veterans Affairs Support Housing (VASH) programs. The Department determines applicant and participant eligibility, conducts annual recertifications, interim adjustments, enrollment interviews for applicants and current participants. Department also determines landlord eligibility for the program. The Housing Specialist is responsible for performing annual recertifications and interim adjustments and conducting interviews for current participants and participants who are transferring out of the program and conducting enrollment and eligibility interviews with applicants and port-in families.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned. Schedules and conducts annual recertifications. Conducts applicant interviews, determines program eligibility and conducts detailed briefings with applicants to provide information on the Section 8 Program and the private rental market; maintains waiting list ready pool. (eligibility) Determines need for interim rent changes and completing all established and required processing procedures. Conducts applicant interviews, determines program eligibility and conducts detailed briefings with applicants to provide information on the Section 8 Program and the private rental market. Processes applicant documentation for enrollment Reviews and processes cases involving lease terminations, informal hearings and reinstatements. Verifies income, assets, family status, criminal history and other relative information to determine continued eligibility in accordance with Federal regulations and agency policy. Computes Total Tenant Payments, and agency Housing Assistance Payments. Conducts transfer and outgoing portability requests. Issues and monitors voucher lease expiration and six-month billing dates and sends outgoing portability to receiving PHA. Conducts SRO and VASH program interviews and processes documents for enrollment and works closely with third-party coordinators. Works closely with Homeownership Coordinator for HCV Homeownership Program, reviews eligibility interviews, processes documentation, calculates housing assistance payment and monitors Homeownership contract for expiration. Addresses landlord and tenant issues for program participants. Prepares general correspondence and performs related clerical duties. Types appointment letters, labels, routine correspondence, memoranda, monthly reports and forms using a computer. Maintains complex files, both computerized and manually. Assists in researching, developing, maintaining and revising department forms, procedures and control systems as needed. Monitors and informs landlords and participants of annual recertifications, interim recertifications, terminations and other relevant information. Communicates with clients and general public through personal contact, telephone or in writing. Prepares monthly statistical and narrative reports to illustrate short- and long-term goals, accomplishments and problems. Refers clients to social service agencies when necessary. Assists with other departmental functions for the Section 8 Program. Maintains a safe work environment and exhibits safe work practices. Acts as liaison for landlord/tenant issues. Maintains a safe work environment and exhibits safe work practices. Pursue personal development of skills and knowledge necessary for the effective performance of the role. Attend training to further develop relevant knowledge, techniques and skills.

Performs other related duties as required. Flexibility to work outside normal work hours, as required.

MEASUREMENT

Timely and accurate annual recertifications at or above 98%. Verification of eligibility in accordance with Federal regulations and agency policy at 100%. Follow-up on all inquiries within one business day. Conducts HCV, Homeownership, Project Base Applicants, SRO and VASH program interviews and processes documents for enrollment at or above 95%

TEAMWORK

Demonstrate and promote a spirit of cooperation and teamwork throughout the organization. Continually look for ways to improve our processes and ability to serve our internal customers and residents effectively. Improve personal performance on a continual basis.

CUSTOMER SERVICE

Provide responsive, professional and diplomatic customer service. Answer customer calls and correspondence quickly and pleasantly. Communicate with internal customers and residents in a friendly, professional, and patient manner. Perform all duties with the goal of building and maintaining long-term relationships. Immediately address any internal customers and residents' concerns and request the involvement of other personnel as required. Notify manager of any major concerns and the action taken to resolve.

SAFETY:

Use and promote safe work practices in the office and in the field. Follow all company safety programs and report any non-compliance to your Manager. Notify manager or safety personnel of any unsafe conditions.

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or

EXPERIENCE

Associates Degree in Business Management, Human Services or other related field Three year's work-related experience

COMPUTER SKILLS

Expertise with 365 MS Office Suite Proficiency with

PHA WEB CERTIFICATES, LICENSES, REGISTRATIONS

Must receive Housing Choice Voucher (HVC) certification within 12 months of employment in position.

LANGUAGE SKILLS

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, board members, residents, internal and external customers and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Typical office environment

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working 37.5 hours/week, scheduled in 7.5 hour shifts. Specific vision abilities required by this job include close vision, and ability to adjust focus. While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone. The employee frequently is required to sit. The employee is frequently required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

OTHER REQUIREMENTS

Demonstrated knowledge of interviewing techniques. Demonstrated knowledge of Section 8 program regulations. Demonstrated ability to exercise independent judgment. Demonstrated ability to maintain complex files. Demonstrated ability to deal courteously and discretely with individuals from all socio-economic backgrounds. Strong organizational skills Excellent oral and written communication skills Professional appearance Mobility within the office Willing to travel locally as required Ability to pass drug screening Valid driver's license Flexibility to work overtime/weekends, as required

COMMITMENT LIMITATIONS

May not make a non-budgeted, emergency expenditure or commitment of WHA in excess of $100.00.

BUSINESS BEHAVIOR / ANTI-TRUST

Do not discuss with competition (includes other housing authorities without manager's consent): WHA price, costs, profits, or terms of sale Person or companies with whom Wilmington Housing Authority will or will not do business Geographical areas of operations

CONFIDENTIALITY / CONDUCT

May not divulge any confidential personnel/corporate policy. Will not engage in gossip or other unprofessional conduct May not make changes in their Job Description, Standards of Performance or quarterly objectives without consultation with manager This position is governed by the WHA Personnel Policy and the collective bargaining agreement with the OPEIU, Local 32 union. I agree to perform the above-mentioned duties while upholding our company values. Employee Signature _____________________________________ Date______________________________

Pay:

From $28.67 per hour Expected hours: 37.5 per week

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person