Technical Support Specialist

IT Support Specialist - Up to $65,000 The IT Specialist provides day-to-day technical support for users and plant operations across multiple facilities. The IT specialist supports desktops, laptops, printers, handheld devices, conferencing systems, user access, and other office and plant-floor technologies. This IT specialist position is based in Portland, TN and requires regular travel to support additional locations. Essential Duties and Responsibilities The IT specialist is responsible for delivering responsive, hands-on technical support across both office and manufacturing environments. The IT specialist provides first-line help desk and end-user support for hardware, software, and connectivity issues The IT specialist troubleshoots and resolves issues involving PCs, laptops, printers, scanners, handheld devices, and related plant-floor equipment The IT specialist supports user access, account issues, and basic application troubleshooting needs The IT specialist manages, updates, and follows up on support tickets through the IT service management system The IT specialist assists with conference room systems, phone systems, and collaboration technologies The IT specialist performs basic physical support tasks including running cables, terminating connectors, and ensuring device connectivity The IT specialist coordinates with vendors and supports onsite technology needs across multiple plant locations Education and/or Experience 3+ years of desktop support, endpoint support, or IT support experience as an IT specialist or similar role Strong troubleshooting skills across PCs, laptops, printers, peripherals, and end-user devices Experience working as an IT specialist in a business or manufacturing environment Familiarity with help desk ticketing systems and support workflows Strong customer service, communication, and follow-up skills expected of an IT specialist Ability to manage multiple priorities and stay organized in a fast-paced environment Willingness to travel regularly, including monthly travel to Louisville, KY and quarterly travel to Forest, MS Valid driver's license required CompTIA A+ certification or equivalent hands-on IT specialist experience Ability to perform basic cabling, connector termination, and physical device setup Experience supporting endpoint patching and device lifecycle management Exposure to ERP systems (AX or similar platforms) supporting IT specialist users Experience working with vendors and service contracts Familiarity with Zebra printers, handheld scanners, thin clients, conference room systems, and plant-floor technologies Exposure to access control systems, document management platforms, or manufacturing support applications #CDIV101

Pay:

$60,000.00 - $65,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off

Work Location:

In person