Role:

ServiceNow IRM Onsite Technical Engineer /

Developer Location:

Onsite in Charlotte,NC 40 hours per week

Experience:

14+ years

•ServiceNow CSA, CAD, or CIS-IRM / Risk and Compliance certification preferred

•

Top Skills Required :

1. ServiceNow IRM/GRC configuration & development 2. Strong JavaScript / ServiceNow scripting 3. Cloud experience (AWS/GCP/OpenShift) - 4+ yrs Job Description/ Responsibilities Configure and develop ServiceNow IRM/GRC capabilities supporting the Archer-to-ServiceNow migration and modernization effort. Collaborate onsite with AMEX technical stakeholders on technical story elaboration, implementation planning, workflow design, and solution validation. Build POCs and rapid prototypes to validate technical approaches and accelerate delivery decisions. Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer flows, integrations, reports, and dashboards. Support

REST/SOAP

integrations, IntegrationHub, import sets, transform maps, migration validation, and technical defect resolution. Participate in Agile ceremonies, estimation, code reviews, unit testing, system testing, deployment, and hypercare. Coordinate closely with the offshore technical pod and technical lead to maintain consistent implementation standards and delivery continuity. 12-14+ years of ServiceNow configuration or development experience. Hands-on ServiceNow IRM/GRC implementation or technical configuration experience. Strong JavaScript and ServiceNow scripting experience. Experience with Flow Designer, IntegrationHub, REST APIs, Business Rules, Client Scripts, Script Includes, UI Policies, reports, and dashboards. Ability to work directly with client technical stakeholders in an onsite delivery setting. Experience supporting Agile technical delivery, testing, deployment, and production stabilization. Minimum 4 years experience in cloud environments (AWS, GCP, OpenShift, or comparable private cloud).

Team context:

1 of 3 onsite technical engineer positions on a 13-member ServiceNow IRM technical delivery pod (3 onsite + 10 offshore) supporting AMEX's Archer-to-ServiceNow IRM migration. Experience with Claude or related AI-assisted development/engineering tooling - highly preferred. Based in North Carolina or able to support onsite delivery in North Carolina - highly preferred. Archer-to-ServiceNow migration or broader GRC platform migration experience. Financial Services and regulated-enterprise delivery experience. ServiceNow CSA, CAD, or CIS-IRM / Risk and Compliance certification preferred.