IT Support Specialist

• This position is located in Mobile, AL
• Are you an IT professional that is interested in providing end user support along with software, hardware, and network assistance?

As an IT Support Specialist, you will rely on your own experience and expertise as well as established procedures and instructions to identify, research, and resolve technical problems presented through the HelpDesk tickets.

KEY RESPONSIBILITIES

• Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network.
• Perform PC setups as outlined in the PC Hardening Checklist
• Collaborate with other staff to recreate problems in the test environment
• Verify with the requester that the issue has been resolved and update the ticketing system
• Communicate plan, progress, and issues in a timely manner
• Actively contribute to ongoing process improvement
• Performs other duties or special projects as assigned
• Ability to complete multiple simultaneous projects in a timely manner
• Communications with all areas of the credit union regarding system status, planned upgrades, maintenance windows, and other communications as deemed necessary.
• Performs testing and upgrades as new versions are available and communicates changes with management and organizational staff.
• Coordinates with other departmental staff to ensure that Local Area Network and Wide Area operations minimally impact, or are minimally impacted by, member facing operations.
• Assists with training by working with trainers to educate and inform credit union staff prior to updates being performed.
• Maintains a professional and businesslike appearance at all times, and interacts with all staff and membership in a professional and businesslike manner.

What you bring to the team: One to three years of similar or related experience Why Join Us? At All In Credit Union, we believe in building a supportive and inclusive environment where members and team members alike feel valued. We offer opportunities for professional growth and community involvement within a dynamic, purpose-driven organization. We are committed to fostering a workplace culture that exemplifies our values: Sparkle-embracing Smiling, Passionate, Accountable, Resilient, Kind, a Listener, and Empathetic. Commitment to Equal Opportunity All In Credit Union is an Equal Opportunity Employer. We are dedicated to fostering an inclusive, member-focused environment. We fully accommodate employees with disabilities while ensuring exceptional service. We are proud to be an Equal Opportunity Employer of Females, Minorities, Veterans, and Disabled individuals, and we maintain a drug-free workplace. Ready to Make a Difference? If you re ready to lead with integrity, inspire a team, and make a positive impact in our members lives, apply to join us today!

NOTICE:

This job description is not intended to be, nor should it be construed as, a contract for employment. All In Credit Union makes no guarantee of permanent employment. This job description is to be used as a guideline to give you an understanding of what the credit union has defined this position to be. Changes to this job description may be made at any time by the Project Management Office. All In Credit Union is willing to accommodate handicaps to the extent a financial services organization can without impacting financial control or member service. All In Credit Union is an Equal Opportunity Employer of Females, Minorities, Veterans and Disabled/Drug Free Workplace