Help Desk Support Specialist - Intern Overview Embark on an exciting journey as a Help Desk Support Specialist Intern, where you'll gain hands-on experience providing essential technical support to users across diverse environments. This paid internship offers a dynamic opportunity to develop your skills in IT support, troubleshoot hardware and software issues, and contribute to maintaining seamless technology operations. Join a vibrant team committed to fostering growth, learning, and innovation in a fast-paced setting. Duties Assist end-users with technical support requests related to hardware, software, and network issues via help desk systems. Troubleshoot and resolve problems with computer hardware, operating systems (Windows, macOS, Linux), and mobile devices. Support the management of user accounts and permissions using Active Directory and GPO (Group Policy Objects). Aid in diagnosing network connectivity issues involving LAN, TCP/IP, DNS, VPNs, firewalls, and other IT infrastructure components. Document support tickets accurately, track issue resolution progress, and communicate solutions clearly to users. Collaborate with team members to escalate complex problems and learn best practices for technical troubleshooting. Contribute to maintaining IT equipment inventory and assist with basic equipment setup and hardware repairs. Skills Strong understanding of Windows support, desktop support, and operating systems such as macOS and Linux. Familiarity with help desk systems and customer support ticket management tools. Knowledge of computer networking concepts including TCP/IP, LAN, DNS, VPNs, firewalls, and TCP protocols. Ability to troubleshoot hardware issues related to computer hardware components and peripherals. Experience supporting software troubleshooting efforts across various applications. Excellent communication skills for providing clear technical guidance to non-technical users. Basic knowledge of Active Directory management, GPO configuration, and IT infrastructure components. This paid internship is perfect for motivated individuals eager to build a foundation in IT support while making a meaningful impact within a collaborative environment. If you're passionate about technology, eager to learn new skills, and ready to support users in resolving their technical challenges efficiently—this is the opportunity for you!

Pay:

$25.04 - $30.16 per hour Expected hours: 40.0 per week

Benefits:

401(k) Employee assistance program Flexible schedule Flexible spending account Health savings account Professional development assistance Retirement plan

Work Location:

In person