Technical Support Specialist AppleOne - 3.8 Brea, CA Job Details $75,000 - $90,000 a year 13 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Paid sick time Qualifications Knowledge management Systems integration On-site technical support Email customer support Technical support via phone Phone communication Calibration Product testing in engineering Equipment installation AV system installation Firmware Electronic systems troubleshooting NetSuite Equipment troubleshooting Mid-level Inventory management software Logistics returns management Managing clients in a customer support role Help files Phone customer support System validation Product management System testing Hardware configuration AV system troubleshooting Customer service knowledge base Equipment inspection Online help documentation Technical support via email Communication skills Full Job Description Job Summary We are seeking a Technical Support Specialist for a direct hire opportunity in Brea, CA. This role is ideal for a hands-on technical professional with experience supporting, troubleshooting, repairing, and documenting advanced video, camera, networking, or electronics products. The Technical Support Specialist will work closely with customers, resellers, system integrators, Product Management, R D, and Sales to resolve technical issues, repair products, create support resources, and improve the customer experience. This is a strong opportunity for someone who enjoys both customer-facing technical support and hands-on diagnostics in a collaborative manufacturing environment. This position offers the chance to join a team-oriented workplace where technical curiosity, problem solving, product knowledge, and clear communication are valued. The role provides exposure to product development, customer support, testing, documentation, and continuous improvement, creating a meaningful career path for someone who wants to grow within technical support, product support, broadcast technology, Pro AV, or electronics repair. Key Responsibilities Provide technical support to customers, resellers, and system integrators through phone, email, ticketing systems, and remote support sessions. Troubleshoot hardware, firmware, software, networking, video, and system integration issues, including installation, configuration, firmware updates, and operation. Inspect, diagnose, repair, configure, calibrate, and test cameras, controllers, and related electronic equipment, including returned products through the RMA process. Create and maintain user manuals, installation guides, quick-start guides, troubleshooting documents, FAQs, knowledge base articles, diagrams, and technical visual aids. Manage demo and loaner equipment inventory, including preparation, testing, shipment, return inspection, accessory verification, updates, and records within NetSuite ERP. Assist with product testing, firmware validation, interoperability testing, issue reproduction, and feedback to Product Management and R D.

Compensation and Benefits Salary range:

$75,000 to $90,000 per year.

Job type:

Direct hire.

Location:

Brea, CA. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https:

//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #1001