Junior Technology Specialist - Helpdesk Support

Are you passionate about technology, enjoy solving problems, and genuinely like helping people? We are looking for a motivated and customer-focused Junior IT Support Technician to join our growing team. This is an excellent opportunity for someone early in their IT career who wants hands-on experience in a fast-paced Managed Service Provider (MSP) environment supporting a variety of businesses, users, and technologies. We're looking for someone dependable, eager to learn, professional, and ready to grow with our team. What You'll Do Provide prompt and professional technical support to end users Troubleshoot hardware, software, printer, email, and basic network issues Support Windows desktops/laptops, mobile devices, printers, and peripherals Assist users with Microsoft 365, password resets, email configuration, and remote access Manage and resolve help desk tickets using Zendesk, ServiceNow, or similar ticketing systems Perform workstation setup, software installations, updates, and device deployments Assist with Active Directory tasks including user account setup, permissions, and password resets Support networking tasks involving Wi-Fi, VPN connectivity, DNS, TCP/IP, and firewall troubleshooting Help maintain stable and secure IT systems and escalate issues when needed Collaborate with senior engineers on projects, upgrades, and infrastructure improvements Identify recurring issues and help improve support processes and user experience Deliver exceptional customer service while maintaining professionalism and attention to detail What We're Looking For Strong communication and customer service skills Positive attitude and willingness to learn Strong troubleshooting and analytical thinking abilities Ability to manage multiple priorities in a fast-paced environment Basic understanding of: Windows 10/11 Microsoft 365 Computer hardware and troubleshooting Networking fundamentals (TCP/IP, DNS, VPN, Wi-Fi) Active Directory Familiarity with macOS and basic networking concepts is a plus Experience with ticketing systems such as Zendesk, ServiceNow, Jira, or similar platforms is preferred MSP experience is a plus, but not required IT certifications such as CompTIA A+, Network+, or similar are a plus Reliable transportation and professional demeanor required Why Join Us? Friendly and supportive team environment Exposure to a wide variety of technologies and business environments Opportunity for growth and advancement Real hands-on experience that will rapidly build your IT skill set No two days are the same — you'll constantly learn and grow Additional Information This position will occasionally require participation in an on-call rotation to provide support outside of normal business hours. If you're dependable, eager to grow your IT career, and enjoy helping people solve technical problems, we'd love to hear from you.

Pay:

$22.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Do you have any current or future limitations on your work authorization? If offered a position, are you willing to undergo a background check? If offered a position, are you willing to complete a drug screening? To be considered for this position, please briefly explain why you are interested in this role and why you feel you would be a good fit for our team.

Willingness to travel:

25% (Preferred)

Work Location:

In person