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Availability Professional Staffing

Tier 2 Engineer

Career Insights for Help Desk Technician / Analyst

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Based on California data

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$57,740 / year median in California

-12% projected decline

Explore Career

Job Description

AVAILABILITY
Professional Staffing has partnered with an IT Managed Service Provider in their search for a talented Professional Services Engineer II to join their office in Stanislaus County . A passion for IT and supporting a team are a MUST!
Pay Rate:
$68k-78k
DOE Benefits:
Health, Supplemental Insurance, 401
K, PTO and Profit Sharing Location:
Stanislaus County Job Title:
Level II Professional Services Technician Location:
Modesto, CA Job Overview:
Work with the VP of Technical Services on projects, system maintenance, and documenting for the Service Desk. Solve technical problems that are passed on from the Service Desk.
Skills Needed:
Set up and manage servers, virtual machines, and networks Basic firewall, WiFi, and backup system setup Windows, Exchange, and SQL server management Understand networking and solve common issues
Job Responsibilities:
Configure servers and systems Handle cloud migrations (email, file sharing) Assist with client onboarding and documentation Handle escalated issues from the
Service Desk Qualifications:
5+ years of IT experience Bachelor's degree preferred Strong communication and organizational skills 11164 #IND3
Job Type:
Full-time Pay:
$68,000.00 - $78,000.00 per year
Benefits:
401(k) Health insurance Paid time off
Education:
Bachelor's (Required)
Experience:
Handle cloud migrations: 1 year (Preferred)
IT:
5 years (Required)
Work Location:
In person