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Sanmina Corporation
FIT Supervisor - (112244)
Career Insights for Technical Support Manager / Supervisor
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What they do
A Technical Support Manager or Supervisor manages the work of technical support staff for a company or retail electronics store. Coordinates and supervises technical support operations or technical support services to customers. May train technical staff and help to resolve customer issues.
$75,269 / year median in California
-12% projected decline
Job Description
Toggle navigation Job Search View All Jobs Create Account Log in Help Help on this Page Job Details FIT Supervisor
- (112244) Share this job as a link in your status update to LinkedIn. Category (For Job Seekers) Information Technology Location 13331
- EMS 60 Plumeria San Jose CA US
- San Jose, CA 95134 US (Primary) Job Description Sanmina Corporation (
Nasdaq:
SANM) is a leading integrated manufacturing solutions provider serving the fastest growing segments of the global Electronics Manufacturing Services (EMS) market. Recognized as a technology leader, Sanmina Corporation provides end-to-end manufacturing solutions, delivering superior quality and support to Original Equipment Manufacturers (OEMs) primarily in the communications networks, defense and aerospace, industrial and semiconductor systems, medical, multimedia, computing and storage, automotive and clean technology sectors. Sanmina Corporation has facilities strategically located in key regions throughout the world. Job Purpose Manage daily tasks as they relate to Service Requests, projects and other business-critical activities. Escalate appropriately urgent issues, business requests, and production issues. Handle staffing including hiring, vacation, and sick time of employees. Direct Field IT team to utilize skill sets most efficiently. Nature of Duties & Responsibilities Supervise high volume of Help-desk Tickets. Review and manage help-desk system in regards to Field IT Tickets, Work Requests, training, multiple on-going projects and managerial support, including weekly and monthly reporting responsibilities. Ensure the compliance of Corporate IT policies and procedures. Approve employee vacation and sick-time requests and accommodate staffing accordingly. Prepare and present annual performance evaluations on all direct reports. Develop and track Technical Support Specialists targets to ensure corporate goals are met. Familiar with a variety of IT concepts, practices, metrics, software tracking and procedures. Education & Experience Bachelor's Degree in a field related to Information Technology 3+ years of professional experience in a corporate environment Strong foundation in large scale Information Technology department General knowledge of the manufacturing process Effective oral and written communications skills in dealing with customers, associates and internal and external management of all levels Sanmina is an Equal Opportunity Employer Salary Range(annual): $90,000- $ 100,000 Actual base pay within this range (determined at the offer stage) will be based on a candidate's years of relevant work experience, education, certifications, and skills, and is just one element of our total rewards package.