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Robert Half

Help Desk/Desktop Support Analyst

Pay: Not specified

Posted: 2 weeks ago

Location: Santa Monica, CA (Onsite)

Last Updated: 3 days ago

Hours: Full-Time

Expires: 10/11/2026

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$57,740 / year median in California

-12% projected decline

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Job Description

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in Santa Monica, California. This Contract position focuses on resolving desktop and system issues, supporting Microsoft Windows environments, and ensuring timely responses to service requests. The ideal candidate brings strong troubleshooting ability, a customer-focused mindset, and practical experience supporting user accounts and workstation performance.

Responsibilities:

Provide front-line technical support for hardware, software, and desktop-related issues affecting end users.
Investigate and resolve service desk requests efficiently while keeping users informed on progress and next steps.
Support Microsoft Windows 10 environments, including workstation setup, configuration, and issue resolution.
Manage user account access and directory-related tasks within Active Directory.
Diagnose common system and application problems and apply effective solutions to minimize downtime.
Document incidents, resolutions, and recurring issues to support service continuity and knowledge sharing.
Escalate more complex technical problems when needed and coordinate with other support teams for resolution.