Deskside Support Engineer

Deskside Support Engineer Allied digital service limited•3.7 South San Francisco, CA Job Details Contract $25•$27 an hour 4 hours ago Qualifications IT system monitoring Equipment installation Windows Software installation Computer hardware Customer relationship management (CRM) systems (technically supported) Equipment maintenance CompTIA A+ Mobile devices

Full Job Description Role:

Deskside Technician•

End User Computing Location:

South San Francisco, CA•94080 JOB

DESCRIPTION

Essential duties for the position include, but are not limited to the following: Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs Resolve incidents and problems associated with EUC equipment Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments Provide repair and maintenance for mobile devices Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals) Provide software break/fix services and replacement of non-warranty assets for end users Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output Provide warranty and break/fix support for networked printers and scanners Configure and support end users on mobile computing platforms Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc Create, change and remove printer configurations and queues based on requests and in accordance with SLAs Provide on-site hardware support for general troubleshooting and problems for end user computing technologies Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel. Utilize problem management database and systems to track and report on customer calls and requests. Communicate technical information to technical and non-technical team and customers. Deskside support services and other duties as required.

JOB REQUIREMENTS/QUALIFICATIONS

Experience:

Requires 3+ years of related work experience Knowledge of imaging tools (SCCM, MDT) Knowledge of data backup and recovery tools Installing, upgrading, and migrating to Windows 10/11 Deploying Windows 10/11 in large enterprises Configuring hardware and applications Configuring network connectivity Configuring access to resources Configuring mobile computing Monitoring and maintaining systems that run Windows 10/11 Configuring backup and recovery options

Certifications:

A+

Certification Pay:

$25.00•$27.00 per hour

Work Location:

In person