Sr. Service Desk Analyst

Our client is seeking a Senior Service Desk Analyst to provide high-touch technical support to executive leadership and end users across the organization. The ideal candidate is technically strong, collaborative, and comfortable supporting high level executives in a fast-paced environment. This is an onsite position based in Los Angeles County, CA.

Senior Service Desk Analyst's Responsibilities and Duties:

Provide Level 1 through Level 3 Service Desk and hands-on desktop support for end users and executive leadership Deliver white-glove technical support to C-suite executives with professionalism and urgency Manage and resolve incidents and service requests through Jira Service Management Troubleshoot hardware, software, connectivity, and mobile device issues Support Dell hardware including laptops, desktops, docking stations, and peripherals

Senior Service Desk Analyst's Qualifications and Skills:

At least 5 years of Service Desk or Desktop Support experience in a corporate environment Experience providing executive or VIP support to senior leadership teams Strong knowledge of Active Directory, Microsoft 365, Entra ID, and Intune Experience with Jira Service Management or similar ticketing platforms Hands-on experience with Dell hardware troubleshooting and support Excellent communication, interpersonal, and customer service skills RightClick is an equal opportunity employer who agrees not to discriminate against any employee or job applicant irrespective of race, color, creed, alienage, religion, sex, national origin, age, disability, gender (including gender identity), marital status, sexual orientation, citizenship or any other characteristic protected by law. #LI-AM1 #LI-Onsite #IND123