IT Support Technician II

Job ID:

503030 Posted 1 week ago

Englewood, Colorado

Contract

End User Support / Helpdesk

$31.03/hr W2

Job Details

IDR is seeking a IT Support Technician II to join one of our top clients for an opportunity in Englewood, Colorado. This role involves providing high-energy, customer-focused desktop support within a walk-up IT Café environment at a highly regulated government or DoD site, ensuring end-user satisfaction through effective technical solutions.

Position Overview for the

IT Support Technician II:

Provide onsite desktop support and troubleshooting for end users at a government agency location

Interact with users in a walk-up IT Café setting, delivering excellent customer service

Own user issues from initial contact to resolution, ensuring timely and effective support

Collaborate with help desk teams to resolve Tier 1-2 technical problems

Demonstrate strong communication skills and maintain a customer care philosophy

Requirements for the

IT Support Technician II:

Customer/solution ownership, an overall drive for excellence

Team focused with the capacity for knowledge sharing

Written and verbal communication skills with end users

Demonstrate a customer care philosophy that ensures a high level of customer satisfaction

Basic knowledge of current IT technical standards related to computers, printers, network technology, drivers, software troubleshooting, and peripherals

What's in it for you?

Competitive compensation package

Full Benefits; Medical, Vision, Dental, and more!

Opportunity to get in with an industry leading organization

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets

Employee Stock Ownership Program

Dedicated Engagement Manager who is committed to you and your success

Medical, Dental, Vision, and Life Insurance

ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

Compensation Details:

$31.03/hr W2

#LI-Onsite

IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com