A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
The Computer Technology department at RRCC is seeking a work-study to support faculty and instructors by providing technical assistance and maintaining computer resources. The role involves troubleshooting hardware and software issues, assisting with classroom technology, and performing basic administrative tasks. The ideal candidate will have strong technical skills, a willingness to learn, and the ability to communicate effectively with faculty and staff. This position reports to Computer Technology Department Chair. The work schedule for this position is Monday-Friday, 10 to 2, at the Lakewood location. May require hours outside of normal work schedule. This is a student employee position. This position may work up to 20 hours each week while class is in session and up to 28 hours each week during academic breaks or breaks between terms while an RRCC student, depending on class schedule, need, and budget availability. Student employees are enrolled and contribute to a
TIAA-CREF
account when enrolled in less than six credits. Students who qualify for work study employment are encouraged to apply. Required Knowledge, Skills & Abilities Willingness to expand knowledge and skills related to inclusion and diversity. Good communication, organizational, and attention to detail skills. Ability to proficiently use Microsoft Office suite products such as Word, Excel, and Outlook. Ability to work independently and exercise good judgment. Demonstrated commitment to fostering an inclusive working and learning environment. Proficient in Microsoft 365 suite, with emphasis on Excel, Word, and PowerPoint for data management, document creation, and presentation development. Required Qualifications For work study employment: Must be an RRCC student and have been granted a work study award for the semester the student is seeking employment and maintain eligibility. Must be enrolled in at least half-time (6 credit hours) and meet Satisfactory Academic Progress for all credit hours.
For student hourly employment:
Must be an RRCC student and enrolled in at least half-time (6 credit hours). Basic proficiency in Windows and Mac operating systems Strong problem-solving and troubleshooting skills Ability to work independently and as part of a team Reliable and punctual with a strong work ethic Willingness to learn new technologies and systems Preferred Qualifications Prior experience in a technical support role or IT helpdesk Knowledge of Desire2Learn learning management system Physical & Cognitive Demands The following are some of the physical and cognitive demands commonly associated with this position. Occasionally moves, positions, and transports files and office materials weighing up to 10 lbs. This is largely a sedentary role. This position operates in an office environment and constantly uses a computer, and routinely uses standard office equipment including phones, copiers, etc. The person in this position constantly communicates with internal and external constituents and students. Must be able to exchange accurate information in these situations. Cognitive demands include comparing, copying, computing, compiling, analyzing, coordinating, synthesizing, negotiating, communicating, instructing, and interpersonal skills. Advertised Hourly Pay The hourly pay for this position is $19.37 - $19.89, commensurate with education and experience. This is a part-time, FLSA non-exempt position. This position may work up to 20 hours each week while an RRCC student, depending on need and budget availability. This position has been exempted from the State Classified System. To Apply All applicants must submit: Resume Detailed letter of interest (cover letter) addressing the job announcement. Candidates will be evaluated based on their qualifications as related to the duties and responsibilities of the position. Candidates may redact any personally identifiable information on their materials including but are not limited to age, date of birth, and dates of attendance and date of graduation for educational institutions. Incomplete applications will not be considered. Benefits Medical insurance is offered to instructors and other variable hour employees who have worked, on average, at least 30 hours per week in a 12-month period.
RRCC/CCCS
uses an initial 12-month measurement period to determine medical benefit eligibility, and a 12-month standard measurement period. Student employees are limited to working no more than 20 hours a week, and non-classified hourly and temporary staff are limited to 28 hours in a workweek, depending on budget and need. Additional information about medical insurance, and Life and Disability benefit information can be found at the CCCS Employee Benefits site under "Instructor & Variable Hour Employee Benefit Information." Sick leave is granted in accordance with SB20-205, Sick Leave for Employees, accrued at one hour of paid sick leave for every 30 hours worked, up to a maximum of 48 hours per year. Instructors and non-student hourly are required to contribute to Colorado PERA at a fixed percentage of their salary and do not contribute to Social Security.
RRCC/CCCS
student employees are not eligible to participate in
PERA. RRCC/CCCS
offers three tax-deferred investment plans, including 401(k), 403(b) and 457. Employee assistance services such as counseling, professional coaching, financial planning, and more, are available to you and members of your household at no cost through the Colorado State Employee Assistance Program (C-SEAP). State employees are eligible to participate in BenefitHub which offers discounts for retailers and services and other benefits resources. Employees may qualify for the Public Service Loan Forgiveness Program. Additional information about this program can be found on the Colorado Division of Human Resources website. Notice to all Applicants Final candidate will be subject to successful completion of a background check, and, if applicable, a motor vehicle record review. Former employees of the Colorado Community College System, or one of its 13 colleges, who were disciplinarily terminated or resigned in lieu of termination, must disclose this information in their application material. Final candidates are required to submit unofficial transcripts for non-instructional positions and official transcripts for instructional positions to Human Resources within thirty (30) days of hire. Direct deposit of payroll is a condition of employment. Red Rocks Community College participates in E-Verify. Red Rocks Community College is a tobacco and smoke-free campus. All RRCC employees, except student employees, contribute to Colorado PERA at a fixed percentage of their earnings and do not contribute to Social Security. Finalist must be willing to make Colorado their primary workplace.
RRCC/CCCS
is an Equal Opportunity Employer Red Rocks Community College and Colorado Community College System believes when all human qualities are regarded with dignity and respect and when everyone has access to the individualized support they need, all will have the opportunity to thrive. In all aspects of the employment process, decisions are made based on merit, competence, performance and business need without regard to sex, gender, race, color, age, creed, national or ethnic origin, ancestry, physical or mental disability, familial status, veteran or military status, pregnancy status, marital status, religion, genetic information, gender expression, gender identity, sexual orientation, or any other protected status in accordance with applicable law. Our Accommodations and Non-Discrimination policies, plus other helpful information, can be found publicly at https://www.rrcc.edu/about-us/disclaimers-and-legal-notices . We also believe in going further. At RRCC we have a focus on equity and belonging. We strive to create a community in which everyone feels respected and valued for their unique talents and contributions, and where people from all backgrounds are able to achieve their goals. Red Rocks Community College acknowledges that inclusion and equity are multifaceted and complex concepts, and that our efforts in these areas will require innovation, intention, and an institutional commitment to these principles, across our entire college community. Red Rocks Community College is an emerging Hispanic Serving Institution (HSI). As we move toward full HSI status, we are focused on servingness and are committed to creating a learning environment where equity is expected and our Latinx students thrive. For information regarding Red Rocks Community College Security, including Clery Act/Crime Statistics for the campuses and surrounding area, please see the https://www.rrcc.edu/about-us/disclaimers-and-legal-notices. Back to job listing
