Our Company provides Managed IT Services to companies across many industries throughout Connecticut. We offer onsite service and remote help desk services to company end-users. Work will be at our Cheshire, CT office with onsite field work required . This is an entry-level position which requires problem analysis, troubleshooting, and communication skills. The ideal candidate can work independently as well as in a team environment to troubleshoot and resolve problems. The ability to communicate effectively with multiple clients as well as with internal teams is critical to this position. You'll get exposure to a multitude of IT systems and will be able to test and implement the latest and greatest technology. You'll be part of a passionate team supporting businesses ranging in size and industry solving IT problems with custom solutions. As a desktop support technician, you will be providing in-person and remote technical support to end users. Responsibilities include the installation, configuration, troubleshooting, and maintenance of business computers, cloud services, VoIP infrastructure, and servers.

Duties:

Software and hardware installation/maintenance End-User telephone support Complete work on assigned tickets Documenting, tracking, and monitoring issues to ensure a timely resolution Rely on instructions and pre-established guidelines to perform the functions of the job The ideal candidate is detail-oriented, thorough, and must be able to follow through to the completion of a task. Additionally, the candidate: Possesses excellent communication skills including oral and listening skills Must keep the team informed for consistency in responses and produce clear documentation Must be able to multi-task, remaining clearly focused on several tasks at once Contributes to team effort by accomplishing related results as needed Will advance technical knowledge through continuous education (training courses, publications, etc.) Will be able to learn new skills and adapt to new procedures

Skills/Qualifications:

Deploy/install, manage, and support desktop operating systems Configure and troubleshoot hardware Configure and troubleshoot network access/connectivity Install, support, and maintain desktop applications Have knowledge of commonly used concepts, practices, and procedures within the IT field Basic Office 365 deployment and administration Basic active directory / server skills preferred Touch type 40+ words per minute (must be able to type correctly, without looking at a keyboard!) A+ and Network+ Certification (current) required; additional industry certifications are a plus 1 year of hands-on experience, including Help Desk -- preferably in a MSP environment Familiarity with industry-standard

RMM & PSA

Familiarity with VoIP a plus, but not required Must have appropriate, reliable vehicle for field service

Job Type:

Full-time Pay:

$20.00 - $25.00 per hour

Benefits:

Paid time off Application Question(s): How is your previous experience relevant to this role? Why are you interested in this job?

Education:

High school or equivalent (Required)

Experience:

Help desk: 2 years (Preferred) Desktop support: 1 year (Preferred)

IT:

1 year (Preferred) Ability to

Commute:

Cheshire, CT 06410 (Required)

Work Location:

In person