IT Support & Security Technician II Connecticut Center for Advanced Technology - 4.3 East Hartford, CT Job Details Full-time $70,000 - $110,000 a year 6 hours ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Flexible schedule Life insurance Qualifications Computer Science Windows Microsoft Office Bachelor's degree Computer hardware IT support

Information Technology Full Job Description About CCAT:

Connecticut Center for Advanced Technology (CCAT) is a manufacturing technology innovation and readiness center focused on helping manufacturers adopt advanced technologies and strengthen their operations. We work with companies across manufacturing and industrial supply chains to evaluate, implement, and integrate the adoption of digital, 3D printing and other critical technologies. By leveraging engineering expertise in model-based definition, digital thread, and additive manufacturing along with technical evaluations, technology demonstrations, and hands-on training, CCAT enables companies to accelerate technology adoption and upskill employees to improve productivity and profitability. CCAT is a nonprofit, non-traditional defense contractor and government fiduciary dedicated to advancing applied technologies and strengthening the U.S. industrial base. CCAT partners with federal and state agencies—including the DoD, DOE, NASA, SBA, and USDOC—through government-funded and commercial programs that support both defense and commercial manufacturing.

Position Title:

IT Support & Security Technician II Why This Role Matters:

The IT Support & Security Technician II performs daily IT support and routine security tasks working under the direction of the Chief Operating Officer and CCAT's external service provider. This role combines routine end-user technology and systems support activities with the potential for cybersecurity (NIST

SP 800-171, CMMC, DFARS

) responsibilities. It is a hands-on, blended role in a small, collaborative organization, combining help desk and desktop support with practical, supervised support of the security and compliance program. Program direction and oversight of CCAT's compliance posture rest with leadership and the external service provider. How You'll Make an

Impact:

• Serve as the primary point of contact for all IT-related questions from employees.
• Perform day-to-day support within the secure enclave used to store and process Controlled Unclassified Information (CUI), following established procedures
• Lead vulnerability management and remediation tasks
• Assist with routine security tooling tasks, such as responding to alerts and endpoint and account administration
• Own audit readiness including gathering, organizing, and producing information and evidence for internal security reviews, assessments, and audits
• Develop, maintain and enforce compliance and configuration documentation, such as system inventories, baselines, policies, and standard operating procedures, as directed by leadership and the external service provider
• Act as a primary liaison with the external service provider, vendors, and contractors on day-to-day tasks, assessment preparation, and maintenance of the information system
• Exercise independent judgment in analyzing technical issues, determining solutions, and prioritizing work based on organizational risk and impact
• Oversee the day-to-day technical support of end users for hardware, software, account, and connectivity issues, both in person and remotely
• Oversee diagnosis and resolution of hardware problems, coordinating repairs or replacements as needed
• Evaluate system updates and upgrades based on security risk, system impact, and operational needs
• Design and maintain workstation configurations, laptops, and peripheral equipment following standard build procedures
• Provision and deprovision user accounts, devices, and access as part of employee onboarding and offboarding
• Coordinate with hardware, software, and service vendors on procurement, warranties, support cases, and license renewals
• Maintain accurate inventory and documentation of hardware, software, and licenses
• Analyze system availability, performance, and stability; respond to outages and report or escalate issues
• Prioritize and respond to service requests, seeing issues through to resolution and escalating when needed
• Provide recommendations to leadership on IT systems, security controls, and risk posture
• Independently evaluate system and security risks and determine appropriate mitigation strategies
• Adhere to CCAT safety policies, procedures to maintain a safe and compliant work environment
• Perform all other duties as assigned

Education:

The preferred candidate will have completed a 2-year information technology focused degree with a 4-year degree in Computer Science/Technology desirable.

What Helps You Succeed:

• A professional, strong customer support instinct and work ethic, and a whatever-it-takes, can-do attitude.
• 4-8 years of IT support experience, including hands-on Tier I/2 desktop and systems support.
• Familiarity with compliance-driven IT environments such as NIST SP 800-171 or CMMC; prior experience supporting a CMMC or another regulated environment is strongly preferred.
• Familiarity with Microsoft 365, including OneDrive for Business, Microsoft Teams, SharePoint, Exchange Online, and Entra ID; experience with Intune or the Microsoft security and compliance tooling is a plus.
• Working knowledge of common security concepts, such as endpoint protection, multi-factor authentication, account and access management, and safe handling of sensitive data.
• Working knowledge of Windows desktop operating systems, basic Windows Server and Active Directory administration, and networking fundamentals (TCP/IP, DNS, Wi-Fi, and common connectivity troubleshooting); familiarity with virtualization technologies is a plus.
• Effective communication and collaboration skills.
• Ability to multitask and follow up on requests.
• Excellent organizational and documentation skills and strong attention to detail.
• Ability to troubleshoot technical problems methodically, work with limited supervision, and know when to escalate.
• Ability to manage multiple priorities and deadlines.
• Must be a U.

S. person as defined by U.S. export control regulations and able to comply with all applicable export control requirements. Nice to

Haves:

• Relevant certifications (one or more is a plus): o CompTIA Network+ o CompTIA Security+ o Microsoft MS-900 (Microsoft 365 Fundamentals) o Microsoft SC-900 (Security, Compliance, and Identity Fundamentals) o CMMC Registered Practitioner (RP) What the

Work Environment Looks Like:

This role requires occasional on-call support for critical incidents and maintenance activities. Work is performed in an office environment, server room, or light manufacturing environments. Long periods of sitting or standing, as well as occasional lifting or moving of items such as computer monitors, laptops, and other equipment of up to 15 pounds is expected. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the position.

What We offer:

• Competitive compensation based on experience and qualifications
• Comprehensive medical, dental, vision, life insurance, long and short-term disability benefits
• Retirement savings plan with employer contributions
• Paid time off and company holidays
• Professional development, training, and learning opportunities
• Opportunities to work on meaningful projects that impact the future of manufacturing and technology

Position Information:

• Reports to: Chief Operating Officer (COO)

Manage Others:

No

Job Type:

Exempt

Employee Type:

Full-Time

Location:

East Hartford, CT (Onsite)

Travel Requirement:

Required within 3-mile radius, CCAT is currently located across three physical sites

Relocation Assistance:

No

Compensation:

$70K - $110K CCAT is an Equal Opportunity Employer, M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. VEVRAA Federal Contractor.

Job Type:

Full-time Pay:

$70,000.00 - $110,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance

Experience:

IT support: 1 year (Preferred)

Windows:

1 year (Preferred) Ability to

Commute:

East Hartford, CT 06108 (Required)

Work Location:

In person