Job Overview Insight Global is seeking an experienced Senior IT Support Specialist to serve as the primary onsite IT resource for a manufacturing and laboratory facility in Wallingford, CT. This individual will function as the sole onsite IT representative, supporting both office and production environments while partnering closely with centralized IT leadership and infrastructure teams. This role requires a highly independent IT professional who can provide white-glove end-user support, troubleshoot critical manufacturing systems, support server and file storage environments, and respond quickly to business-critical production issues. Unlike a traditional help desk role, this position supports a manufacturing operation where downtime directly impacts production. The ideal candidate must be comfortable working under pressure, prioritizing urgent issues, and serving as the face of IT for the site. The environment includes office users, laboratory personnel, manufacturing employees, specialized production equipment, label printing systems, and business-critical applications. End User Support & Client Services Serve as the primary onsite IT contact for all technology-related issues Provide Level 2 and Level 3 desktop support for employees across the facility Troubleshoot hardware, software, operating system, and connectivity issues Support laptops, desktops, docking stations, monitors, peripherals, and mobile devices Diagnose and resolve Microsoft Office and Microsoft 365 issues Assist users with account access, permissions, and authentication issues Deliver exceptional customer service while supporting a demanding user base Respond quickly to urgent production-related technology issues Microsoft 365 & User Administration Support Microsoft 365 applications and services Perform basic administration within Microsoft 365 admin portals Manage user account provisioning and deprovisioning Assist with password resets, account maintenance, and access requests Support Active Directory administration activities Assist with Azure-related user and access management functions Onboarding & Offboarding Prepare and deploy equipment for new hires Configure laptops, desktops, and user accounts Recover equipment from terminated employees Maintain hardware inventory and asset tracking Support workstation setup and relocation activities Manufacturing & Production Technology Support Provide onsite support for manufacturing technology environments Troubleshoot technology supporting production lines Assist with maintenance of production-related hardware and systems Respond to manufacturing outages and high-priority incidents Partner with infrastructure and systems teams when escalations are required Support business-critical systems where downtime impacts production operations This is one of the most important aspects of the role. The site includes manufacturing operations that require immediate attention when issues arise. Candidates must be comfortable working in environments where urgency and responsiveness are critical. Server, Storage & Infrastructure Support Support Windows server environments Assist with virtual machine administration and troubleshooting Support file storage environments and file access requests Troubleshoot network connectivity issues Work with centralized infrastructure teams to resolve escalated issues Support server maintenance activities and system updates Printer & Labeling Technology Support Strong printer experience is highly desired for this position.

Responsibilities include:

Troubleshooting thermal label printers Supporting Zebra printer environments Maintaining ribbon-based label printers Supporting warehouse and manufacturing labeling processes Troubleshooting enterprise multifunction printers Supporting Ricoh print devices Assisting with printer connectivity and configuration issues Troubleshooting scanning, printing, and copying functionality Because labeling is a critical component of manufacturing and shipping operations, printer support experience will be highly valued. Device Imaging & Hardware Support Create and maintain device images Re-image replacement hardware when needed Support Windows workstation deployment activities Troubleshoot workstation hardware failures Perform hardware upgrades and replacementsds Ticket Management Manage and document work through a ticketing system Maintain accurate incident documentation Prioritize and resolve tickets based on business impact Support local users while occasionally assisting with remote support requests ServiceNow experience is helpful, but experience with any enterprise ticketing platform is acceptable. Required Qualifications Experience Minimum 5 years of IT support experience Experience working independently with minimal supervision Experience supporting both end users and infrastructure technologies Experience supporting business-critical environments Experience providing Level 2 and Level 3 support Technical Skills Microsoft Technologies Microsoft 365 Office 365 Administration Active Directory Azure Windows 10 Windows 11 User Account Administration Infrastructure File Servers File Storage Administration Virtual Machines Server Support Network Troubleshooting Operating System Troubleshooting End User Support Desktop Support Laptop Support Hardware Troubleshooting Software Troubleshooting Device Imaging Peripheral Support IT Operations Ticketing Systems, Incident Management, User Provisioning, User Deprovisioning, Asset Management Preferred / Nice-to-Have Qualifications Candidates are not required to possess these skills, but they would significantly strengthen a profile: Manufacturing Experience Manufacturing IT support experience Production floor support experience Experience supporting manufacturing systems Experience supporting laboratory environments Printer Experience Zebra printers Thermal printers Label printers Ribbon printers Ricoh printers Enterprise print environments Additional Technical Experience MacOS support Windows 7 support Legacy system support ServiceNow Production line technology support Soft Skills & Personality Traits Calm under pressure Highly customer-service oriented Comfortable working independently Able to prioritize urgent production issues Strong communicator Organized and detail-oriented Proactive in problem solving Comfortable serving as the sole onsite IT representative We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. To learn more about how we collect, keep, and process your private information, please review

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Pay:

$20.00 - $33.50 per hour Expected hours: 40.0 per week

Work Location:

In person