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Viable Solutions
Help Desk Analyst
Career Insights for Help Desk Technician / Analyst
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Based on Georgia data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$47,978 / year median in Georgia
-1% projected decline
Job Description
Help Desk Analyst Viable Solutions - 1.0 Columbus, GA Job Details Temporary | Permanent | Part-time | Full-time $33.89 - $48.77 an hour 23 hours ago Benefits Relocation assistance Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance Flexible schedule Life insurance Retirement plan Qualifications Desktop computer repair Computer operation Customer communication Smartphone (troubleshooting support) IT user and group management Linux support GPO Laptop (troubleshooting support) IT service management Equipment troubleshooting Mid-level Windows Printer (troubleshooting support) Firewall Analysis skills Desktop (troubleshooting support) Customer support ticket management Desktop applications Networking equipment (troubleshooting support) Customer issue escalation IP networking Customer support Productivity software Desktop administration Hardware diagnostics Communication skills Technical Proficiency Peripheral hardware support Ticketing system technical support Mobile devices Full Job Description Help Desk Analyst Job Summary Join our dynamic IT support team as a Help Desk Analyst, where you'll be the frontline hero in delivering exceptional technical assistance to users across various departments. Your energetic approach will ensure swift resolution of hardware, software, and network issues, empowering our team to operate seamlessly. This role offers a fantastic opportunity to develop your troubleshooting expertise while making a tangible impact on daily business operations. If you thrive in fast-paced environments and enjoy helping others solve technical challenges, this position is perfect for you! Responsibilities Provide first-level technical support via help desk systems, assisting users with hardware, software, and network issues promptly and professionally Troubleshoot and resolve problems related to computer hardware, operating systems (Windows and Linux), mobile devices, and peripherals Manage customer support tickets efficiently, documenting issues clearly and following up to ensure resolution Support user account management tasks such as Active Directory account creation, modification, and deactivation Assist with network troubleshooting including LAN (Local Area Network), TCP/IP protocols, DNS configurations, VPN connectivity, firewalls, and GPO (Group Policy Objects) settings Conduct equipment troubleshooting for desktops, laptops, printers, and other peripherals to minimize downtime Collaborate with IT infrastructure teams to escalate complex issues involving computer networking or server-related problems Skills Strong knowledge of Microsoft Office applications and general computer management tools Proven experience in technical support roles with a focus on help desk systems and customer service excellence Familiarity with computer networking concepts such as TCP/IP, LAN, DNS, VPNs, firewalls, and network troubleshooting techniques Proficiency in Windows support (including Windows 10/11), Linux operating systems, and desktop support procedures Ability to troubleshoot hardware issues related to computer hardware components and peripherals effectively Experience managing customer support tickets using help desk or IT service management platforms Excellent communication skills with the ability to explain technical concepts clearly to non-technical users Analysis skills for diagnosing issues quickly and accurately while providing effective solutions Knowledge of Active Directory management for user account administration and security policies Understanding of IT infrastructure components including routers, switches, DNS servers, and TCP/IP protocols Familiarity with mobile device support and troubleshooting across various operating systems Embark on a rewarding journey where your technical expertise fuels operational success! We are committed to fostering an inclusive environment that values your growth as an IT professional. Join us to make a difference—helping teams stay connected and productive every day!